Hi Aki, Where exactly is the internet backbone ? ;) Some of the major networks now all go through Mumbai. Not to mention 2 Indian companies now own the biggest submarine fiber networks in the world. Seacom offers an SLA, as I believe all their partners also do. But there's been like 4 outages now since Seacom went live on the Msa-Nbi route ... really need some redundancy there. Seacom gives the same price inland through a partnership agreement with KDN ie they sell at the same price anywhere, using KDN's backbone. They also sell directly to consumers. They do have a license to roll out long-distance terrestrial fiber if they need to as well. ----- Original Message ----- From: "aki" <aki275@googlemail.com> To: "Skunkworks forum" <skunkworks@lists.my.co.ke> Sent: Monday, August 24, 2009 8:05:34 PM GMT +03:00 Iraq Subject: Re: [Skunkworks] SLA on Submarine Fiber Hi @Wash, they should be giving an SLA service, afterall you pay for a fixed charge each month on a 24/7/365 basis. If they cannot guarantee uptime, QOS or other factors on an SLA, including guaranteed latencies between Nairobi/Mombasa then we all are back to square zero. The duplex 512kbps that you intend to purchase should be a guaranteed circuit all the way to the internet backbone, not just mumbai, esle there will be dodgy business models at landing stations. KDN should have a tiered SLA between them and Seacom as carriers. That's why seacom also offer IPLC on their cable technology allows it. KDN is a positive serious hope in the overall fiber mess, hopefully we will get some positive feedback from Dan @ KDN. I also think Seacom should be pressured to deal inland and directly with end users. Eassy has a similar concept. To further this, I read last week that AK have bought 2.5Gps on seacom but say they will only double bandwidth to clients at existing pricing. Hmmm... why are SPs trying end user/consumer patience with misleading info about capacity costs and pricing? Lets see what Teams brings, the promise of redundancy and better rates. Exciting times ahead.....