can't say I have experienced issues with the sms services. That said, teething problems cannot be used as an excuse for the degraded services... I am still reluctant to switch service providers but patience is running thin!! for now, I will just spectate. On 11/27/11, Memusi <tonatech@gmail.com> wrote:
Also their SMSc had issues.Maybe they should try Huawei/Jenny......
On Sun, Nov 27, 2011 at 5:57 PM, Memusi <tonatech@gmail.com> wrote:
On Sun, Nov 27, 2011 at 12:14 PM, Bernard Mwagiru <bmwagiru@gmail.com> wrote:
Hi Eva, Why wait for another buy-out yet there are other options to switch to?
bernard @Bernard ? hahaha .
On Sun, Nov 27, 2011 at 7:26 AM, Eva Kimathi <evakimathi@gmail.com> wrote:
hi all, I. have been with the network ever since it was celtel. Actually, the switch to celtel was a big motivator, seeing as am a big fan of the underdogs. Connection to their customer care was always between 3 - 5 min tops....up until Airtel bought out Zain!!!
I too have experienced the 'localized' network outtages but only for the data-services which quickly turned to trash as soon as Airtel took over. I can't wait for another company to take over ... hopefully Zain can make a comeback now that Arab countries are making huge strides in the economic sphere :-) .
On 11/27/11, Paul Kevin <paultitude@gmail.com> wrote:
Its funny how in other countries like Malawi and Zambia that Airtel is much better there
On Sun, Nov 27, 2011 at 1:03 AM, Brian Ngure <brian@pixie.co.ke> wrote:
Hi Jared,
Sorry about your experience. I have also faced the same with KenCell/Celtel/Zain/Airtel/...... customer care.
What I really don't understand, is their idiotic insistance on playing back advert after advert while you are on hold with their IVR system. I mean really.... I am already on your network. Hello... you don't need to advertise to me!!! It really pisses me off.
But I guess they just don't care about (already existing [hint, hint]) customers. I mean, who else are they going to irritate? [?]
On Sun, Nov 27, 2011 at 12:27 AM, Jared Koyier <jaredkoyier@gmail.com> wrote: > > After heavy usage,I exceeded my limit by 1/- on Safaricom line and > without a blink got disconnected. Am not complaining about that, > kinda > gotten used to it now. > > Since I still had lots of calls to make I bought a zain/airtel line. > Loaded it with 500 airtime and sat pretty to make calls, this was > just > about when arsenal vs fulham match was about to start. > > Shock on me I couldn't make calls,frantic calls to 111 airtel > customer > care disconnected just like any other call I tried to make. 10min > later > aft reading the Mwaks that come with the line I called 222. By this > time > it was halftime btn arsenal-fulham,score line 0-0,I hadn't scored > either > past the a zillion AVRs. Why would i want to know how much it cost > to > call India anyway,I don't give a hoot. > > When I finally did, just as the teams were getting back on the pitch > the > gentleman on the zain side told me they are having a network issue > around > my area...promising answer,until I asked him how it was that I was > able > to call airtel and whether the channel was different. He calmly told > me > to switch off my phone and thanked me just before I shouted > bullshit. > Problem always come in twos and as the zain guy hung up, and > so,vermalean > scored an own goal. > > Frustrated at the two issues, I decided to call zain again, did > another > round of filanga free musicals and 20minutes later I was talking to > a > lady. My charge was dying too so I kinda wanted the conversation > crisp. > She calmly told me I calling using an orange line! How the F&$( is > that > even possible to call222 from another provider sim. Before I could > digest > that load of fart,she told me the line belongs to francis > wanjala....hehehe. "so now you have access to Orange databases?", I > asked. As if doubting myself,I took the plastic that hold the sim > and > looked at it hoping to see orange but all I saw was zain. The > conversation was crisp indeed coz mysteriously I got a prompt to > leave a > message...I ended up hanging up > > Tried calling the number a few more times after the arsenal draw > but > couldn't get through to customer care. Watched Juventus match all > through > while trying to get past the 222 avrs but couldn't. Then like a > stroke > of genius it hit me that the people I wanted call had slept anyway. > > I gave up , 500/- lost, lost opportunity,frustrated and convinced > that > better the devils(read safaricom) than the Indian you don't. > > > Sent from my iPad > _______________________________________________ > Skunkworks mailing list > Skunkworks@lists.my.co.ke > ------------ > List info, subscribe/unsubscribe > http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks > ------------ > > Skunkworks Rules > http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 > ------------ > Other services @ http://my.co.ke
-- Regards
Brian Ngure
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-- __________________________________________________________________________ Out of clutter, find simplicity. From discord, find harmony. In the middle of difficulty, lies opportunity ~Albert Einstein
Eva Kimathi
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-- Regards
Memusi
Communication is vital in this century....
-- Regards
Memusi
Communication is vital in this century....
-- __________________________________________________________________________ Out of clutter, find simplicity. From discord, find harmony. In the middle of difficulty, lies opportunity ~Albert Einstein Eva Kimathi
