When i accessed the portal to load credit i switched the modem to 1x mode and sambazad credit to the modem line then logged on to the portal. I had assumed that it would have been possible using another means. I use windows and sometimes the modem doesn't get the signal on evdo so i usually have to call them to refresh the link. don't know why that happens. On another note, before i got the modem i had read some reviews online as well as was told by a sales rep in westlands that the speeds on evdo speed was limited to 512k. I was however pleasantly supprised to find that orange's claim on the website that it can go up to 3mbps is actually true. so when it is working it is superb. Usually have an average of 1mbps. On 10 September 2010 00:30, Jonas | Lamu Software <jonas@lamusoftware.com>wrote:
@benson big thank you for the precise info. Should all be on the (IE3G+) FAQ page.
A note on the front page of http://www.orange.co.ke/ about the current issues would make a lot of sense at this point.
I also noted two common error messages using wvdial on linux
1. Authentication failure (exit code 19) - this is usually sorted if waiting a few hours 2. Modem hung up (exit code 16) - usually during peak hours and works if being persistent
Sometimes the above do not go away though. A call to customer care usually sorts it out by "resetting the account". Generally customer care is good and the queue is not too long.
On 09/09/2010 08:48 PM, benson orina wrote:
hi guys
just want to throw in my 2 cents based on my experiences with the evdo modem. About a month or so ago when i first got my modem i wasnt able to log in to the web portal to add airtime so i figured that i could probably use my other orange fixed line to sambaza airtime into my account. After sambazaing into my line i used my safaricom line to connect to the portal and the airtime was not showing on the web portal. I called customer care who informed me that the billing system for evdo is separate from the one for 1x. I was adviced to switch the modem to 1x mode in order to use the airtime i had put into the line by sending the sms #123#unlimited to 430 as the evdo web portal didnt recognize the airtime on the line. I Also discoverd that you can't send sms(#123#unlimited) on evdo mode but can only do it on 1x.
So i ended up having to use 1x speeds which although not too bad(quite similar to edge speeds) was simply not what i got the modem for. The next week I made sure that the airtime went into the evdo web portal.
Im not sure if the airtime and billing system have been unified since then but i always make sure i top up via the web interface by all means necessary. I also had the same issue of logging on to the web portal using the old ip address during the weekend. I wasn't able to connect so i used another internet connection to go to the orange website and thats where i discovered the changed ip address for the web portal, which i was able to log into and load my account with airtime. The quality of the link was abit poor though at least i was able to get by with it until tuesday.
The moral of the story is that i think orange need to improve their communication with customers.
Hope this is helpful to someone out there.
cheers
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