@James,<br><br>As an aside (because you&#39;ve mentioned formatting), I&#39;d advise you to always create a backup before formatting. Use ntbackup for XP or create a system image for Win 7 and keep that on an external drive. You can then proceed with formatting after that. Such backups can be mounted on a clean machine running same version OS and even be cleaned of viruses before recovering data. A situation like the one you are in now will not easily come by.<br>

Now, bar for some complex data recovery on the formatted disk, and if the lady is NOT able to trace who helped her setup the account (who can recall the secret question or alternate address) I suggest you simply let the lady create a new account. It is simply inconceivable that she did not think about these security options, unless you are also the one who ignored these!<br>

<br><br><div class="gmail_quote">On Mon, Sep 17, 2012 at 10:26 AM, james maju <span dir="ltr">&lt;<a href="mailto:jmaju4@gmail.com" target="_blank">jmaju4@gmail.com</a>&gt;</span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">

Hi guys,I have tried all the what you guys have posted but no break through.The lady was automatically logging in to her gmail account but the machine that she had been using for some time had to be formatted after a virus issue.That is when it dawned to me that she didn&#39;t know her gmail password.I am still amazed as how someone cannot remember his/her password.BTW thank you guys for the responses being posted.Any help will be highly appreciated.<br>


<br><div class="gmail_quote"><div class="im">On Sat, Sep 15, 2012 at 3:44 PM, james maju <span dir="ltr">&lt;<a href="mailto:jmaju4@gmail.com" target="_blank">jmaju4@gmail.com</a>&gt;</span> wrote:<br></div><div class="im">

<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
Hi guys I have a client of mine who has a gmail account.She has been using it for sometime and now and she has forgotten her password(she was automatically logging in),The problem is that she cannot remember the details for signing up even the day she created the account.Is it possible to get back the password without the details?<br>



</blockquote></div></div><br>
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