Welcome to Safaricon. The Bitter Option! Well unfortunately, its the same for any "bundled" services. With orange, you pay per month and do unlimited data so that for me would be the option for heavy users but if you move to orange, note that you will need skunkworks even more, the outsourced Kencall Customer Service dont know a thing about it. Its crappy!
On Safaricom 3G (or any other data service for that matter) if you do not exhaust the bundle in 30 days, and if you do not reload (buy more bundle) before the expiry of the 30 days then you lose all portion of bundle that you never got to use. I've been buying 1GB bundles (KES 2,499) and sometimes by the end of the calendar month, I still have like 300MB remaining which then just disappears into Safaricom's coffers.
1GB at 2500 means KES 2.5/MB. Losing 300MB means I forfeit KES 750 to safaricom and my line is still active!
Why is it so difficult for Safaricom to let customers use all the bundle they buy by bringing the balance forward???
In the same breath, if you purchased N amount of data bundle from Safaricom while you have KES X.00 as available credit on your line, upon depletion of the N bundle, Safaricom will allow you to continue to use their data services while charging you at KES 8.00/MB on your available KES X.00 credit. This is my experience, using a prepaid line.
Is it just me who finds this immoral?
Does YU and Orange behave the same way?
Alex (Gakuru), I need protection from safaricom :-)
-- Best regards, Odhiambo WASHINGTON,
Nairobi,KE
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