Checkout Zendesk it is used by a few governments around the world.

David Njuguna Ndungu
https://github.com/dnjuguna
https://ke.linkedin.com/in/davidnjuguna
+1 510 309 3476

On Wed, Sep 21, 2016 at 5:25 AM, James Kagwe via skunkworks <skunkworks@lists.my.co.ke> wrote:

Friends,
I am in need of a good complaint handling system. This is for use in a public institution which doesn't do direct sales and the nature of complaints borders on issues of service delivery. If you have successfully implemented a system like that or know of one existing in a certain organization, kindly get in touch with me.

regards,
James Kagwe

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