Mwangi, Being a vendor I have contacted Robert offlist and explained afew issues on hi concerns. If you require the same I could assist also. I do hope you find this information helpful. Should you require any further assistance, please do not hesitate to contact us Alvin Ochieng Corporate Account Manager Greenline Technology Limited IT Hardware and Software Solutions 2nd Floor, Odyssey Plaza, Mukoma Road. Email :info@greenline.co.ke Tel : +254 20 651755 / 552086 Fax : +254 20 559841 +254 722-313923 Mon-Fri (8-5pm) Print only when necessary On 2/15/10, Lmwangi <lmwangi@gmail.com> wrote:
Deafening silence. So, it seems that no hardware vendor is willing to offer sensible after sales... :(
On Mon, Feb 15, 2010 at 2:19 PM, robert njuguna <robert.njuguna@gmail.com> wrote:
Hi Guys,
I recently purchased an acer netbook.
Its gone down twice within the last 6 months. (I really don't have a problem with this).
What I have a problem with is the kind of support i get from the vendor.
3 weeks later I am yet to get my netbook back. The vendor is also not offering me any alternatives.
Given that this is a working tool I expect the following at a minimum from a vendor:
- A replacement option .. while my hardware is getting fixed. - A quality of service guarantee. (that is actually met)
That having been said.
Does anyone know of a vendor who actually does the above.
I will gladly take all my future hardware business there.
Lets reward some1 who actually cares about their customers.
Regards
Bob _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Server donations spreadsheet
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