Have you tried the Orange helpline before you report?
Hello skunks,
>From last Friday, at around 4.pm, i have noticed that sms from Safaricom
to telkom 020XXX XXXX are not being delivered, (But being charged for of
course!!). However the reverse (from 020XXX XXXX are being delivered, and
very promptly)
All attempts to get an explanation by calling Safaricom Helpline 100 have
been futile.