Well Gitau I had issues with Zuku too... On cable but router was badly set and signal was very very weak. It took 15 days to get Zuku technicians to my place. Some tips: 1/ Shout on FB and Twitter + join FB Zuku group + send email to support daily. They should reply and fix the issue. 2/ If you call, don't waster your time trying to fix things on the phone because most people there don't know what they are doing; it's useless and painful... The best way to approach it is to call and immediately request for visit of a technician; if they say "what's the issue, may be we can resolve it on the phone", just tell you have too many issues and want a technician, that's it ! Otherwise, I am OK with Zuku cable; it's very very cheap and perfect for home use. The only thing I dislike is that I have to unplug/replug the device every day or every two days :( Cheers On 25 November 2011 11:36, John Gitau <jgitau@gmail.com> wrote:
@Andrew - No I need another link, flats coming up next to my place have screwed up any wireless signal including 3G and wimax. They are still building so it might not make sense to get that fixed for now.
ZUKU has fiber here (past experience with their wimax was just bad) their support was worse than the service but Im hoping the fiber redeems my opinion. I however hope I never ever have to call them for anything after this starts working.
@brian - Im not frustrated yet...but Im getting there...
Again does anyone have a way of reaching them on another line....
On Fri, Nov 25, 2011 at 11:29 AM, Brian Ngure <brian@pixie.co.ke> wrote:
John,
Welcome to the queue of frustrated Zuku customers. On Fri, Nov 25, 2011 at 11:21 AM, John Gitau <jgitau@gmail.com> wrote:
Damn it Zuku just undid some serious goodwill
Does anyone here have a number for the guys doing provisioning at ZUKU - I have had installers coming by my house for two days waiting for a Work order which is waiting for a ready for service before they can activate service for me and my neighbors.
Gitau
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- Regards
Brian Ngure
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- **Gitau
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- TheBigBoss Nairobi, Kenya Email: TheBigBoss@peperuka.com ________________________________