Personally i have had my issues attended without delay......

On Feb 9, 2014 8:45 AM, "James Mutuma" <jmkmutuma@gmail.com> wrote:

Bob seems very comfortable with his Diploma of ignorance, that
gradually eating out the well spoken customer care service. Soon they
will outsource the service like Airtel.

On 2/9/14, Morris <sageauk@yahoo.com> wrote:
>
>
>
> calvin i have no words for your employer's cs.
> a client reversed an M-Pesa transaction after he got his services over
> 3(three) years ago, some lazy cs rep reversed the transaction without
> consulting me but on the ticket he said he did, after bringing up the issue
> and following up for 6 months, I eventually gave up.
> All I was told was, your case is being investigated we will get back to you.
> Till now I think they are consulting Interpol, FBI....
>
> With Kind regards
> Morris. M.
>
> ===========================================================================
> "One machine can do the work of fifty ordinary men. No machine can do the
> work of one extraordinary man."
> ~ Elbert Hubbard
> ===========================================================================
>
>
>
>
> ________________________________
>  From: Calvin Omari <calvinebarongo@gmail.com>
> To: Skunkworks Forum <skunkworks@lists.my.co.ke>
> Sent: Saturday, February 8, 2014 9:45 PM
> Subject: Re: [Skunkworks] OT: Safaricom Customer Care
>
>
>
> Sorry about my employer's deteroriating services, what is it may be i can
> assist push for a solution
> Regards
> On Feb 8, 2014 6:43 PM, "Claude D'souza" <claudedsouza1@gmail.com> wrote:
>
> Sadly some people in our society are fear driven.
>>My channels of communication are wide open :-)
>>On 8 Feb 2014 15:03, "Tusker 21" <tusker212@gmail.com> wrote:
>>
>>13+ million subscribers. May this be the reason?
>>>
>>>
>>>
>>>On Sat, Feb 8, 2014 at 2:00 PM, Patrick Mathenge <kabiroz@yahoo.com>
>>> wrote:
>>>
>>>Hi all,
>>>>Is it just me or has anyone else noted the deteriorating safaricom
>>>> customer care? Requests that were initially almost real time are
>>>> nowadays, well, to be effected withing 24hrs-and even then, you in most
>>>> cases have to remind them that 24hrs have lapsed?
>>>>Patrick
>>>>Sent from my BlackBerry®
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>>>
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