On Mon, Aug 24, 2009 at 7:28 PM, <dan.kwach@kdn.co.ke> wrote:
Washington,
Let us get the finer details and provide proper feedback.
Am sure this will clearly be understood should it be KDN being referred to. Also hope you exploited all channels at getting answers in this regard with the provider.
@Dan, When an Account Manager tells you (before you sign up) that they (read the company) will give an SLA on the service, only to turn around and tell you that "actually, she's reliably informed the company does not give SLA on submarine cable service", what else do you do? Which channel do you follow? It's never possible to get to talk to someone (at a higher level than ) other than the Account Manager. As it stands, I asked the Account Manager to put the same on "paper" (e-mail) that that is the case. That did not come forth! If you'd like more details, I am here to answer any questions but only after you say it in open daylight whether or not KDN gives SLAs on fiber connection. -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ "If you have nothing good to say about someone, just shut up!." -- Lucky Dube