*Kindly don't apply if you are still in college. * *Summary:* The HelpDesk Support Intern will have the responsibility of assisting users on various hardware or software related issues. This position will also provide support to all employees; common sense and professionalism is required. *Responsibilities:* - Identify, research, and resolve technical problems. - Respond to telephone calls, instant messages, email and personnel requests for technical support. - Document, track, and monitor all problems to ensure a timely resolution. - Support, monitor, test, and troubleshoot hardware and software problems pertaining to LAN/WAN. - Recommend and schedule repairs, via vendors or hands on. - Install and configure workstations based on company needs and requirements. - Provide end users support for all LAN- based applications. - Update all IT related inventory installation, un-installing of software. - Perform other duties or special projects as requested related to area of responsibility. - Moving and Set up of IT equipment. *Must have:* - a strong work ethic, organization skills. - the desire to learn and is not afraid to ask questions. - ability to maintain confidentiality at all times. - Dependable. - Ability to work under little supervision while meeting deliverable. *Working Conditions:* - Flexibility to work in shifts including weekend and graveyard whenever needed. - Use of computer terminals requiring frequent mental and visual attention; and able to lift\carry servers, PCs as well as workstations. -- David Maina. NAIROBI, KENYA.. Cell:+254-721-950073. Registered Linux User #407239. Registered Ubuntu User #35129. ---------------------------------------------------------------------- "By golly, I'm beginning to think Linux really *is* the best thing since sliced bread."