Hi Guys , 

Has anyone successfully configured outgoing settings using an Airtel line ? 

I have a Samsung Galaxy Note 10.1 GT-N8000 . I have configured an email account from my private domain which is receiving mail however i cannot respond to any emails . I called Airtel support and was given the SMTP server as (gprsmail.ke.airtel.com) , Security Type : None Port : 587 . 

I get an error "unable to connect to email server to verify your account information no response from server" . I am able to receive mail but i cannot send mail . 

I did a trace of the SMTP Server and got this : 

C:\Users\Charles>tracert gprsmail.ke.airtel.com

Tracing route to gprsmail.ke.airtel.com [41.223.57.249]

over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  192.168.0.254

  2     2 ms     1 ms     1 ms  196.207.16.41.accesskenya.com [196.207.16.41]

  3     2 ms     2 ms     2 ms  fe-01-kixp.accesskenya.com [196.207.31.78]

  4     2 ms     2 ms     2 ms  196.223.21.69

  5     3 ms     3 ms     2 ms  41.223.59.189

  6     *        *        *     Request timed out.

  7     *        *        *     Request timed out.

  8     *        *        *     Request timed out.

  9     *        *        *     Request timed out.

 10     *        *        *     Request timed out.

 11     *        *        *     Request timed out.

 12     *        *        *     Request timed out.

 13     *        *        *     Request timed out.

 14     *        *        *     Request timed out.

 15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.

 17     *        *        *     Request timed out.

 18     *        *        *     Request timed out.

 19     *        *        *     Request timed out.

 20     *        *        *     Request timed out.

 21     *        *        *     Request timed out.

 22     *        *        *     Request timed out.

 23     *        *        *     Request timed out.

 24     *        *        *     Request timed out.

 25     *        *        *     Request timed out.

 26     *        *        *     Request timed out.

 27     *        *        *     Request timed out.

 28     *        *        *     Request timed out.

 29     *        *        *     Request timed out.

 30     *        *        *     Request timed out.

Trace complete.

C:\Users\Charles>

Is there anyone at Airtel on this thread who can help ? 

Regards

--
Charles Kung’u
Website Design,Developer & Online Marketing Strategist
Charliecom Webdesign Studio
P.O Box 7 -00100 GPO
Cell: 0723969746

Website : http://www.charliecomdesigns.com/

Web Design: : Web Hosting :: Online Marketing :: Email Hosting

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