On Wed, Feb 22, 2012 at 12:34 PM, Okechukwu <okechukwu@gmail.com> wrote:

Dear All,

I got feedback from Safaricom, apparently, they had some issues this
morning which have since been resolved, and they are aware of the
difficulties people are going through and are actually addressing it.
I am happy with the response and will give feedback next time I have
to buy more bundles since I believe it may have been this one
occurrence, but did drive me nuts.

./Ok3ch

On Wed, Feb 22, 2012 at 11:33 AM, James Muendo <timrick@gmail.com> wrote:
> Dude,
>
> Use wap.safaricom.com/bundles
>
> You have to have some airtime in your sim to access the service.
>
> Regards,
>
>
>
> --
> James Muendo
>
>
> Sent from my iPad
>
>
> On Feb 22, 2012, at 9:47 AM, Okechukwu <okechukwu@gmail.com> wrote:
>
>> Hi All,
>>
>> Is it just me or anyone experiences the headaches of buying, checking,
>> & managing data bundles on Safaricom on the iPad.
>>
>> For one, getting the website www.safaricom.com/bundles to detect the
>> iPad is a pain - for some time, I only get the message that they are
>> unable to detect my modem number. After talking to the care team on
>> twitter, at first they were clueless and one even had the audacity to
>> ask me to remove my battery and return it back - SMH. Then at long
>> last, I was given very good instructions, add an APN: Safaricom with
>> Username/Password: saf. And then make sure you take your device to
>> Airplane mode if the site doesn't detect it - This worked perfectly,
>> now my device is detected. And I managed once to load a 1.5Gb bundle
>> since I wanted to stay for as long as possible to go through this.
>>
>> I did a skype video session which lasted more than an hour, the
>> quality of both video & voice was perfect, and I had no regrets even
>> with the huge consumption of the bundle. Now, I needed to do another
>> session today and just checking how much bundle I have remaining was a
>> pain. The device & number is detected perfectly, but the website stays
>> stuck on 'Wait while we retrieve your details' It has been retrieving
>> my details since 6:30am till now about 9:45am - Got tired and had to
>> remove SIm card and buy the bundle on my phone before returning it to
>> the iPad.
>>
>> I just cannot live with this - My question is, is there a provider who
>> has a better way of bundles being managed on the iPad? I dont care
>> even if the speed crawl, but at leaste I will be in peace with the
>> process! if none, do I really have to live with this? what is the
>> alternative since am not into the daily auto-renewal bundles on the
>> iPad.
>>
>> frustrated ./Ok3ch
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