12 Sep
2011
12 Sep
'11
3 p.m.
On Mon, Sep 12, 2011 at 8:43 AM, Patrick Kamau <patrick.kamau@ke.wananchi.com> wrote:
Nick/Brian,
Your feedback on our service level is hereby acknowledged for action. 72 hours of no service is unacceptable and i'm following up to find out why this has taken that long.
Regarding the phone, a field team will deliver the handset for you case Nick amongest others and for Brian's case they'll will be checking why the phone has not been working later in the day. Our voice offer is amazing with On Net Calls and Off Net Calls.
Yeah down for me too -- since friday night. My phone story is the same -- no phone yet. I actually got through the support line -- but was told on both occassions "there is a problem which is being rectified".