@Wash lol! Been there, countless times! I am told someone is working on the issue now...fingers crossed! I don't understand why corporates have to wait for their clients to rant for them to solve simple issues! KT, M: +254 722 28 98 04 www.mondeas.com “When you are busy making excuses, you are not making money, making friends, or making the world a better place. Every loser out there has an excuse as to why they’re not a winner – but at the end of the day, they’re still a loser with an excuse.” -Tana Goertz On Fri, Jan 6, 2012 at 5:59 PM, Odhiambo Washington <odhiambo@gmail.com>wrote:
6 months????
Even if you were walking on foot, you'd have reached their offices physically by now:-))
Have a great evening, Ken!
On Fri, Jan 6, 2012 at 16:39, Ken Teyie <kenteyie@gmail.com> wrote:
Anyone on the list with access to Airtel's billing department! These guys have been over billed my account in July last year, and have refused to refund!!! I call practically every week to get my refund to no avail. for the last 6 Months, all I get is some silly token numbers from clueless customer care reps! "Oh the matter is with the billing deaprtment..." so what??
Today they just sent another over billed invoice and are so quick to disconnect the line for going above my credit limit and yet it is them who owe me!
They wont even let you terminate the contract asap -- "Ohh it will take two months!" WTF why should it take this long to terminate the contract and yet it took minutes to connect! As a principle, I will never stop asking for this refund. Wacheni uwizi wa mchana.
Airtel if you are reading this here is the account number: *1.37475096 *deal with it or allow me to Vuka without stupid pre-conditions. Two months to terminate a contract! WTF!
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-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ I can't hear you -- I'm using the scrambler. Please consider the environment before printing this email.
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