work is almost complete on Online CSC at chekelea. For testing I'll setup a demo account support department so that anyone can test next week. Access will be to staff area of the system. Please use the chance to go over it. How CSC Online works ( will try to keep it minimal ) : - Client logs complaint using their regular mail address ( select dept etc ). the client is registered automatically. Client receives a no reply email about ticket info in their regular mail box with details. - When client registered complaint etc, backend system automatically emails the staff department members. With ticket details and complaint etc. - CS Staffer is logged onto dept section and see the dashboard, will see all the tickets coming in ( including admins ), can claim ownership or referral. some details are : Current System Date/Time: *05-27-2009 12:43 PM* There are 4 visitors at your site There are *0 Emergency Tickets* in your help desk There are *1 Open Tickets* in your help desk There are *0 Pending Tickets* in your help desk There are *0 New Tickets* in your help desk