Safaricom has millions of shareholders, they need value for their money. Safaricom may not have resources to personally talk to your client and get what they want,; so its upto you to exploit this opportunity to deliver more value that will convince your client why they shouldnt use Safaricom. <br>
<br>the second option is what you are doing. Similar to cement and sugar companies, cry for the Government to save you from those offering cheaper solutions. <br>