Interesting, there exists an ICT consumers association maybe its time it had a website and a forum where users can log their complaints, Alex what do you say? to say the least, quality of service in most telcos, IBPs, and ISPs has been wanting yet consumers have been paying though their nose for those services, we need a middle ground and that can only be the association,our brothers have something going on we should follow suit. http://www.ictconsumer.or.ug/index.php?option=com_content&task=view&id=1 On Thu, May 21, 2009 at 9:05 AM, Job Njogu <jnjogu@gmail.com> wrote:
Have you ever bought a product or service expecting to use immediately only to realise its not working. You call the relevant people they tell you that they have logged your problem and they will call you gonce its solved. One month down the line despite the numerous calls to them it has not been solved. My internet hasnt been working for the last for days I cant visit most sites and I have called the guys more and lost count of the times. What do you do in such a situation.
2009/5/21 Paul Roy <roykoikai@gmail.com>
Hello all,
I highly respect everyone in this forum and their opinions, however in the past few months I have been silently reading articles being circulated in this forum and am left wondering if some of us would adopt better ways of marketing their products and services in this forum.
Allow me to point out some of the most annoying marketing gimmicks; I have noticed, people bashing other respected companies complaining of this service and that not working but secretly fronting their solutions. I have read the thread on KDN services and it holds no water. Likewise I have noted the same with the Telcos.
Whereas we all deserve better if not best service from our vendors, I believe there are proper channels to present our grieviences to the concerned parties without involving everybody and mud slinging tactics. Some of the issues are trival and could be resolved in a phone call. If you want to sell or present your solution or if you are looking for a job and would like to market your skills, I would urge you to present such in a dignified manner. Mud slinging and name calling wouldn't take you far.
Kind regards,
-- "Change is slow and gradual. It requires hardwork, a bit of luck, a fair amount of self-sacrifice and a lot of patience." .
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-- Regards, Job Njogu Muriuki, Phone: +254736333075, +254202360107 Address: 42665 00100 Nrb
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