If the people who gave you the assignment can listen to reason; try educate them that there are many excellent PHP/MySQL web based helpdesk applications out there which you can then customize to suit your specific needs. Top on my list are: OS Ticket (http://osticket.com/) Trellis Desk (http://www.accord5.com/trellis) On 7/12/10, Festus Ngina <festus.ngina@gmail.com> wrote:
Hi all, Am on assignment to develop a customised helpdesk mini-system(hosted on a localserver)....Brief description of how its supposed/expected 2 operate: -----Should be an interactive system aimed to assist non IT-staff in solving petty IT issues in an office enviroment(to avoid those loooong calls and movement of IT support staff) -----Should have its own database...preferably mysql -----Available to all intranet users....but requests posted should only be answered by IT staff(login to answer to a request) -----Should be as "simple" as possible :-( -----prefered languange php/mysql(suggestions welcome)
The issue....need an excellent design ....playing around with php---the "chat" bit is a challenge!
Kindly assist.
-- Kind regards Festus