I bought a .co.ke domain from Safaricom 2months ago @4000/=. Since then I have experienced service issues which take longer than acceptable amount of time to resolve, the first issue related to the wrong FTP details, when this was resolved I couldn't create a database on my hosting coz it required 70character long password, when this was resolved again, now the A records resolve to google instead of the IP to which my files are loaded. Been struggling with this bunch for the past 1 month incurring telephone cost of about 2000/= and lost business opportunity of about KES.0.5m. I've also incurred anger worth about 200k
My question is:
1. If anyone has some legal experience, do I have grounds to sue?
2. Does anyone on this list have Safaricom domain SLA?
3. is there anyone on this list who can serve as a witness(Similar experience)?
4. Other than the courts and what are the other redress that I can pursue?
5. Anyone here with similar experience? Please co-join in the suit?