I work in a BPO company. Our services are used by both local, regional and international clients. As regards services offered; here's a list of some that can be offered:
  1. Customer support e.g. Safcom can outsource their customer support to a BPO
  2. Transcription especially for medical records
  3. Chat i.e. Think online chat support, as is available on chekelea.com, this can also be outsourced esp if the traffic is very high
  4. Software outsourcing; i think Vervent and www.isys.co.ke do this

On Fri, Jun 5, 2009 at 2:24 PM, aki <aki275@googlemail.com> wrote:

Is BPO an export model and its services not allowed inland? These guys are going to be overtaken by a concept called Virtual offices, Virtual Support, Virtual Fax and fixed line ( voip fixed number routing to your line ). my thots.


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