Guess they aren't strict about  the reversal of transactions. In short, you shouldnt bank on them for your transactions at he moment, unless you register as a business. In fact that is one reason for safaricom to keep it that way.

>
> On Wed, May 20, 2009 at 9:55 AM, David Mugo <raidarmax@gmail.com> wrote:
>
>> Hey...
>>
>> By the way guys, this is Kenya. You have to find your way on every little
>> thing. I have been failed so much that I cant ever rely on any customer
>> service of the multinational companies in Kenya, beginning with Orange,
>> whose internet service i use. Anyway, for anyone interested, I developed a
>> system that automatically does online transactions for MPESA payments,
>> email
>> me for details.
>>
>> David.
>>
>> On Wed, May 20, 2009 at 9:47 AM, Solomon Mburu
>> <solo.mburu@gmail.com>wrote:
>>
>>> Quiet informative. How well will a rural or ignorant folk understand
>>> all these? The reversal process, in my opinion, should be easy and
>>> accomodative for even the illiterate to grasp with ease. I only see an
>>> educated and quick witted person benefitting in the reversal
>>> transaction.
>>>
>>> On 20/05/2009, Dennis Kioko <dmbuvi@gmail.com> wrote:
>>> > I forwarded him your issues and heres is the reply. He is a research
>>> > analyst, and his work is to research on new products and to get
>>> > feedback
>>> of
>>> > existing products and services.
>>> >
>>> > Dennis,
>>> > First, I must say that I am not official spokesman on this matter but I
>>> will
>>> > try to answer based on my experience/interaction with M-PESA (I am a
>>> heavy
>>> > consumer of this product)
>>> >
>>> > If you send money to a wrong number (say 0710222222 when you were meant
>>> to
>>> > send it to 0720222222), the customer care will examine the transaction,
>>> ask
>>> > you a few questions and then reverse the transaction without having to
>>> talk
>>> > to 0710222222. In any case, the MSG displayed will show owner's name.
>>> So,
>>> > they will compare your the two nos and determine if your claim is
>>> actually
>>> > true.
>>> >
>>> > If you intended to withdraw but missed a certain digit in the agent ID,
>>> say
>>> > if you wanted to withdraw in outlet 08102 (assume Uchumi Ngong Rd) but
>>> get a
>>> > message telling you to collect your cash in Greenlight Meru, that is
>>> > the
>>> > same information you will give Customer care representative. Chances
>>> are,
>>> > Greenlight Meru will have number which bears a striking similarity to
>>> that
>>> > of Uchumi Ngong Rd e.g. 08210, 08201 etc. Customer care representative
>>> will
>>> > get in touch with Greenlight Meru and if indeed they claim you took the
>>> > money, they will be expected to read out your ID NO (since you should
>>> always
>>> > present original ID during any transaction). Mostly, they will not
>>> > guess
>>> it
>>> > right and therefore the money will be reversed. If indeed you wanted to
>>> play
>>> > tricks, they will be able to say your number right and therefore you
>>> wont
>>> > get the money
>>> >
>>> > The rule is, whoever requests for a reversal MUST demonstrate it was
>>> truly
>>> > an erroneous transaction before customer care representative can either
>>> talk
>>> > to the other person or take any action. Mostly, CCR will ask many
>>> question
>>> > but this is intended to ensure they get the right infor before taking
>>> the
>>> > next course of action
>>> >
>>> > Any action taken, the system records the CCR who did that and therefore
>>> they
>>> > dont joke around with this.
>>> >
>>> > We have studied this product and I can assure you as at now, it is
>>> extremely
>>> > secure - besides, there is a dedicated fraud team that is continously
>>> > studying all the tricks crooks can use and thereby sealing them.
>>> >
>>> > Please call me for more information.
>>> >
>>> > Regards-
>>> >
>>> > 2009/5/19 Solomon Mburu <solo.mburu@gmail.com>
>>> >
>>> >> @ Dennis, H{Sh}e is employed to give good news to the consumers even
>>> >> if it is a lie. How many times has one called customer care of any of
>>> >> our telcos, to be told the matter you are calling about will be
>>> >> attended in a couple of minutes only to call again and be told it has
>>> >> not been addressed yet. Ask exhaustively before pointing an accussing
>>> >> finger. Alternatively, give us his email and we shall ask him a
>>> >> million questions!
>>> >>
>>> >> On 19/05/2009, Dennis Kioko <dmbuvi@gmail.com> wrote:
>>> >> > I apologize. I thought that the fact came from a safaricom official
>>> was
>>> >> > evidence enough.
>>> >> >
>>> >> > On 19/05/2009, Okechukwu <okechukwu@gmail.com> wrote:
>>> >> >>
>>> >> >> @Dennis, you should have enquired more before saying we make things
>>> up,
>>> >> >> coz
>>> >> >> its happened before.
>>> >> >> ./Ok3ch
>>> >> >>
>>> >> >> On Tue, May 19, 2009 at 1:05 PM, Dennis Kioko <dmbuvi@gmail.com>
>>> wrote:
>>> >> >>
>>> >> >>> Ok, I will inquire more on that.
>>> >> >>>
>>> >> >>> 2009/5/19 David Mugo <raidarmax@gmail.com>
>>> >> >>>
>>> >> >>>> Guys,
>>> >> >>>>
>>> >> >>>> yes, someone sent me cash, it was in my balance and after a while
>>> we
>>> >> >>>> agreed he should reverse, he did, got his cash back but there was
>>> >> >>>> nothing on
>>> >> >>>> my side....no notification or any confirmation, just that my
>>> balance
>>> >> was
>>> >> >>>> less.
>>> >> >>>>
>>> >> >>>> David.
>>> >> >>>>
>>> >> >>>> On Mon, May 18, 2009 at 9:53 PM, Dennis Kioko <dmbuvi@gmail.com>
>>> >> wrote:
>>> >> >>>>
>>> >> >>>>>
>>> >> >>>>> so you saying that you received money and it was reversed
>>> >> >>>>> without
>>> >> >>>>> you
>>> >> >>>>> been contacted?
>>> >> >>>>> 2009/5/19 David Mugo <raidarmax@gmail.com>
>>> >> >>>>>
>>> >> >>>>>> Hi,
>>> >> >>>>>>
>>> >> >>>>>> Actually this is not true. I have had someone do a reversal
>>> >> >>>>>> that
>>> i
>>> >> >>>>>> knew
>>> >> >>>>>> of but no safaricom contacted me. It was only that I was aware
>>> of
>>> >> it.
>>> >> >>>>>>
>>> >> >>>>>> David.
>>> >> >>>>>>
>>> >> >>>>>> On Mon, May 18, 2009 at 9:47 PM, Dennis Kioko <dmbuvi@gmail.com
>>> >> >wrote:
>>> >> >>>>>>
>>> >> >>>>>>> I talked to a Safaricom Official about this issue, and he
>>> assured
>>> >> me
>>> >> >>>>>>> that both parties are contacted before any reversal is made.
>>> >> >>>>>>> so
>>> >> >>>>>>> you
>>> >> >>>>>>> guys
>>> >> >>>>>>> have just been making up stories and allibis!
>>> >> >>>>>>>
>>> >> >>>>>>> 2009/5/18 Dennis Kioko <dmbuvi@gmail.com>
>>> >> >>>>>>>
>>> >> >>>>>>>> did you say Zain already got an API?
>>> >> >>>>>>>>
>>> >> >>>>>>>> --
>>> >> >>>>>>>> Bored? Stop been Bored. why are u still Bored? visit my blog
>>> >> >>>>>>>> http://gramware.blogspot.com
>>> >> >>>>>>>> Get your free issue of tekniaonline, a Kenyan ICT magazine at
>>> >> >>>>>>>> http://tekniaonline.blogspot.com
>>> >> >>>>>>>>
>>> >> >>>>>>>
>>> >> >>>>>>>
>>> >> >>>>>>>
>>> >> >>>>>>> --
>>> >> >>>>>>> Bored? Stop been Bored. why are u still Bored? visit my blog
>>> >> >>>>>>> http://gramware.blogspot.com
>>> >> >>>>>>> Get your free issue of tekniaonline, a Kenyan ICT magazine at
>>> >> >>>>>>> http://tekniaonline.blogspot.com
>>> >> >>>>>>>
>>> >> >>>>>>> _______________________________________________
>>> >> >>>>>>> Skunkworks mailing list
>>> >> >>>>>>> Skunkworks@lists.my.co.ke
>>> >> >>>>>>> http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks
>>> >> >>>>>>> Other services @ http://my.co.ke
>>> >> >>>>>>> Other lists
>>> >> >>>>>>> -------------
>>> >> >>>>>>> Skunkworks announce:
>>> >> >>>>>>>
>>> http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce
>>> >> >>>>>>> Science -
>>> http://lists.my.co.ke/cgi-bin/mailman/listinfo/science
>>> >> >>>>>>> kazi -
>>> http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
>>> >> >>>>>>>
>>> >> >>>>>>>
>>> >> >>>>>>
>>> >> >>>>>>
>>> >> >>>>>> --
>>> >> >>>>>> Got any life problems? visit www.dearkenya.com
>>> >> >>>>>>
>>> >> >>>>>> _______________________________________________
>>> >> >>>>>> Skunkworks mailing list
>>> >> >>>>>> Skunkworks@lists.my.co.ke
>>> >> >>>>>> http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks
>>> >> >>>>>> Other services @ http://my.co.ke
>>> >> >>>>>> Other lists
>>> >> >>>>>> -------------
>>> >> >>>>>> Skunkworks announce:
>>> >> >>>>>>
>>> http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce
>>> >> >>>>>> Science -
>>> http://lists.my.co.ke/cgi-bin/mailman/listinfo/science
>>> >> >>>>>> kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
>>> >> >>>>>>
>>> >> >>>>>>
>>> >> >>>>>
>>> >> >>>>>
>>> >> >>>>> --
>>> >> >>>>> Bored? Stop been Bored. why are u still Bored? visit my blog
>>> >> >>>>> http://gramware.blogspot.com
>>> >> >>>>> Get your free issue of tekniaonline, a Kenyan ICT magazine at
>>> >> >>>>> http://tekniaonline.blogspot.com
>>> >> >>>>>
>>> >> >>>>> _______________________________________________
>>> >> >>>>> Skunkworks mailing list
>>> >> >>>>> Skunkworks@lists.my.co.ke
>>> >> >>>>> http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks
>>> >> >>>>> Other services @ http://my.co.ke
>>> >> >>>>> Other lists
>>> >> >>>>> -------------
>>> >> >>>>> Skunkworks announce:
>>> >> >>>>>
>>> http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce
>>> >> >>>>> Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science
>>> >> >>>>> kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
>>> >> >>>>>
>>> >> >>>>>
>>> >> >>>>
>>> >> >>>>
>>> >> >>>> --
>>> >> >>>> Got any life problems? visit www.dearkenya.com
>>> >> >>>>
>>> >> >>>> _______________________________________________
>>> >> >>>> Skunkworks mailing list
>>> >> >>>> Skunkworks@lists.my.co.ke
>>> >> >>>> http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks
>>> >> >>>> Other services @ http://my.co.ke
>>> >> >>>> Other lists
>>> >> >>>> -------------
>>> >> >>>> Skunkworks announce:
>>> >> >>>>
>>> http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce
>>> >> >>>> Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science
>>> >> >>>> kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
>>> >> >>>>
>>> >> >>>>
>>> >> >>>
>>> >> >>>
>>> >> >>> --
>>> >> >>> Bored? Stop been Bored. why are u still Bored? visit my blog
>>> >> >>> http://gramware.blogspot.com
>>> >> >>> Get your free issue of tekniaonline, a Kenyan ICT magazine at
>>> >> >>> http://tekniaonline.blogspot.com
>>> >> >>>
>>> >> >>> _______________________________________________
>>> >> >>> Skunkworks mailing list
>>> >> >>> Skunkworks@lists.my.co.ke
>>> >> >>> http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks
>>> >> >>> Other services @ http://my.co.ke
>>> >> >>> Other lists
>>> >> >>> -------------
>>> >> >>> Skunkworks announce:
>>> >> >>> http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce
>>> >> >>> Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science
>>> >> >>> kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
>>> >> >>>
>>> >> >>>
>>> >> >>
>>> >> >>
>>> >> >> _______________________________________________
>>> >> >> Skunkworks mailing list
>>> >> >> Skunkworks@lists.my.co.ke
>>> >> >> http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks
>>> >> >> Other services @ http://my.co.ke
>>> >> >> Other lists
>>> >> >> -------------
>>> >> >> Skunkworks announce:
>>> >> >> http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce
>>> >> >> Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science
>>> >> >> kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
>>> >> >>
>>> >> >>
>>> >> >
>>> >> >
>>> >> > --
>>> >> > Bored? Stop been Bored. why are u still Bored? visit my blog
>>> >> > http://gramware.blogspot.com
>>> >> > Get your free issue of tekniaonline, a Kenyan ICT magazine at
>>> >> > http://tekniaonline.blogspot.com
>>> >> >
>>> >>
>>> >>
>>> >> --
>>> >> Solomon Mburu
>>> >> P.O. Box 19343 - 00202 Nairobi
>>> >> Cell: (+254-0) 735 431041
>>> >>
>>> >> Man is a gregarious animal and enjoys agreement as cows will graze all
>>> >> the same way to the side of a hill!
>>> >>
>>> >> AND
>>> >>
>>> >> It is better to die in dignity than in the ignomity of ambiguous
>>> >> generosity!
>>> >> _______________________________________________
>>> >> Skunkworks mailing list
>>> >> Skunkworks@lists.my.co.ke
>>> >> http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks
>>> >> Other services @ http://my.co.ke
>>> >> Other lists
>>> >> -------------
>>> >> Skunkworks announce:
>>> >> http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce
>>> >> Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science
>>> >> kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
>>> >>
>>> >
>>> >
>>> >
>>> > --
>>> > Have your view/take on the nightmare that is Nairobi traffic on my
>>> > blog,
>>> > http://gramware.blogspot.com in a comical/satirical  take!
>>> >
>>>
>>>
>>> --
>>> Solomon Mburu
>>> P.O. Box 19343 - 00202 Nairobi
>>> Cell: (+254-0) 735 431041
>>>
>>> Man is a gregarious animal and enjoys agreement as cows will graze all
>>> the same way to the side of a hill!
>>>
>>> AND
>>>
>>> It is better to die in dignity than in the ignomity of ambiguous
>>> generosity!
>>> _______________________________________________
>>> Skunkworks mailing list
>>> Skunkworks@lists.my.co.ke
>>> http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks
>>> Other services @ http://my.co.ke
>>> Other lists
>>> -------------
>>> Skunkworks announce:
>>> http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce
>>> Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science
>>> kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
>>>
>>
>>
>>
>> --
>> Got any life problems? visit www.dearkenya.com
>>
>> _______________________________________________
>> Skunkworks mailing list
>> Skunkworks@lists.my.co.ke
>> http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks
>> Other services @ http://my.co.ke
>> Other lists
>> -------------
>> Skunkworks announce:
>> http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce
>> Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science
>> kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
>>
>>
>


--
Solomon Mburu
P.O. Box 19343 - 00202 Nairobi
Cell: (+254-0) 735 431041

Man is a gregarious animal and enjoys agreement as cows will graze all
the same way to the side of a hill!

AND

It is better to die in dignity than in the ignomity of ambiguous generosity!
_______________________________________________
Skunkworks mailing list
Skunkworks@lists.my.co.ke
http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks
Other services @ http://my.co.ke
Other lists
-------------
Skunkworks announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce
Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science
kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general



--
Have your view/take on the nightmare that is Nairobi traffic on my blog, http://gramware.blogspot.com in a comical/satirical  take!