[Skunkworks] USE OF SOCIAL NETWORKS IN BUSINESS

Am thinking of institutions like banks and serekali, can they implement such systems to see what people's reactions are towards their service provision? I mean think of it; people rant, complain and curse in facebook or twitter how a certain bank or department in the government is full of staff that are not performing. Would it improve their performance towards service provision towards Kenyans? Just wondering......... James Muendo Leerick Office & Tech Supplies P.O Box 28016 - 00200 Nairobi,Kenya. Phone: + 254 725 567 508 gtalk: timrick Skype: tim.rick