@Richard,<br><br>I have already done that this morning when they sent me another notification on this Core Network problem.<br><br><br><div class="gmail_quote">On Tue, Aug 28, 2012 at 12:12 PM, richard were <span dir="ltr">&lt;<a href="mailto:richard.were@yahoo.com" target="_blank">richard.were@yahoo.com</a>&gt;</span> wrote:<br>

<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div><div style="font-size:12pt;font-family:times new roman,new york,times,serif"><div><br><span></span></div><div style="font-style:normal;font-size:16px;background-color:transparent;font-family:times new roman,new york,times,serif">

<br><span></span></div><div style="font-style:normal;font-size:16px;background-color:transparent;font-family:times new roman,new york,times,serif"><span>@Odhiambo, Can you consider talking to your Account Manager at AK and the senior most level you can escalate the issue to and offer your suggestions to so that they turn into great results you expect. Sometimes most of the decision makers don&#39;t get this kind of feedback and it ends up more like empty complains at the wrong place and to the wrong group of people who are only suffering the same problem.</span></div>

<div><br></div>  <div style="font-family:times new roman,new york,times,serif;font-size:12pt"> <div style="font-family:times new roman,new york,times,serif;font-size:12pt"> <div dir="ltr"> <font face="Arial"> <hr size="1">

  <b><span style="font-weight:bold">From:</span></b> Odhiambo Washington &lt;<a href="mailto:odhiambo@gmail.com" target="_blank">odhiambo@gmail.com</a>&gt;<br> <b><span style="font-weight:bold">To:</span></b> Skunkworks Mailing List &lt;<a href="mailto:skunkworks@lists.my.co.ke" target="_blank">skunkworks@lists.my.co.ke</a>&gt; <br>

 <b><span style="font-weight:bold">Sent:</span></b> Tuesday, August 28, 2012 10:13 AM<br> <b><span style="font-weight:bold">Subject:</span></b> Re: [Skunkworks] Access Kenya<br> </font> </div><div><div class="h5"> <br>
<div>@Job,<br><br>We have been patient, but patience has its limits. 3-weeks and still running, they need to call in outside help - people like John Gitau could give them some insight into what could be ailing their network! It&#39;s more like that moment when you know yo&#39;ve reached your /etc and need a third eye. They could have brilliant engineers in there, but such moments when everyone has clogged eyes always surfaces and an outsider with a much clearer mind, who&#39;s not used to the environment would easily help them pinpoint the snag. I am wondering why they haven&#39;t considered this as an option.<br>



<br>Yes, I know they&#39;d want us to be patient, but there are places where AK is the only provider, because other providers cannot venture there, so what happens when you don&#39;t have the luxury of a redundancy??<br>


<br>
 <br><br><div>On Mon, Aug 27, 2012 at 11:17 PM, Job Muriuki <span dir="ltr">&lt;<a rel="nofollow" href="mailto:muriukin@gmail.com" target="_blank">muriukin@gmail.com</a>&gt;</span> wrote:<br><blockquote style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">



Any service provider has its bad days. This is such a time for accesskenya too bad guys are never patient nor <br>understanding. I understand there is a broadcast storm making RSTP kill most connections so users cannot<br>





authenticate and active connections get dropped. Vumilieni since if you were access Kenya you would want <br>guys to be patient.<div><div><br><br><div>On Mon, Aug 27, 2012 at 7:34 PM, Bernard Mwagiru <span dir="ltr">&lt;<a rel="nofollow" href="mailto:bmwagiru@gmail.com" target="_blank">bmwagiru@gmail.com</a>&gt;</span> wrote:<br>





<blockquote style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div>My trace to AccessKE ventures to the internet and back. No KIXP connection?</div><div><br></div><div><b>&lt;MY IP 197.177.100.82&gt;$tracert 41.215.22.90</b></div>





<div><b><br></b></div><div><b>Tracing route to <a rel="nofollow" href="http://41.215.22.90.accesskenya.com/" target="_blank">41.215.22.90.accesskenya.com</a> [41.215.22.90]</b></div>
<div><b>over a maximum of 30 hops:</b></div><div><b><br></b></div><div><b>  1     *        *        *     Request timed out.</b></div><div><b>  2    81 ms    91 ms    96 ms  196.201.216.126</b></div><div><b>  3   102 ms    89 ms    89 ms  196.201.216.161</b></div>






<div><b>  4   228 ms   219 ms   269 ms  <a rel="nofollow" href="http://so-4-0-2.edge1.paris1.level3.net/" target="_blank">so-4-0-2.edge1.Paris1.Level3.net</a> [212.73.206.81]</b></div><div><b><br></b></div><div><b>  5     *        *      312 ms  <a rel="nofollow" href="http://ae-1-51.edge4.paris1.level3.net/" target="_blank">ae-1-51.edge4.Paris1.Level3.net</a> [4.69.139.202]</b></div>






<div><b>  6   310 ms   239 ms   238 ms  213.144.183.65</b></div><div><b>  7   405 ms   419 ms   409 ms  <a rel="nofollow" href="http://accesskenya.palermo7.pal.seabone.net/" target="_blank">accesskenya.palermo7.pal.seabone.net</a> [195.22.197</b></div>





<div>
<b>.133]</b></div><div><b>  8   387 ms   419 ms   389 ms  <a rel="nofollow" href="http://tenge-2-1-bp_core01.accesskenya.com/" target="_blank">TenGE-2-1-BP_CORE01.accesskenya.com</a> [196.207.31.</b></div><div><b>146]</b></div>

<div><b>  9   417 ms   459 ms   406 ms  <a rel="nofollow" href="http://196.207.31.170.accesskenya.com/" target="_blank">196.207.31.170.accesskenya.com</a> [196.207.31.170]</b></div>




<div><b><br></b></div><div><b> 10   434 ms   389 ms   389 ms  <a rel="nofollow" href="http://41.215.22.90.accesskenya.com/" target="_blank">41.215.22.90.accesskenya.com</a> [41.215.22.90]</b></div><div><br></div>Trace complete.<span><font color="#888888"><div>





<br></div><div><br></div>
<div>./bernard</div></font></span><div><div><div><br></div><div><br><div>On Mon, Aug 27, 2012 at 7:04 PM, Mickey Mickey <span dir="ltr">&lt;<a rel="nofollow" href="mailto:michaelakunga@gmail.com" target="_blank">michaelakunga@gmail.com</a>&gt;</span> wrote:<br>






<blockquote style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">WOW at last here comes the complaint I most waited. We have been having trouble with our internet and Access kenya for a while and Gosh its up its down its up its down its up and very slow. We used to cherish it but I don know what happened and the trend started after the Fiber Cut issue and the service never came back, we have tried to settle with them wapi. theirs everything is ok. So we have decided Kuhama. At least we not alone. <br>






<div><div>
<br><div>On Mon, Aug 27, 2012 at 4:18 PM, Odhiambo Washington <span dir="ltr">&lt;<a rel="nofollow" href="mailto:odhiambo@gmail.com" target="_blank">odhiambo@gmail.com</a>&gt;</span> wrote:<br><blockquote style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">







It&#39;s not (still) down at all, but the uptimes have drastically gone down!<div><div><br><br><br><br><div>On Mon, Aug 27, 2012 at 4:14 PM, Brian Mang&#39;oli <span dir="ltr">&lt;<a rel="nofollow" href="mailto:brayous@gmail.com" target="_blank">brayous@gmail.com</a>&gt;</span> wrote:<br>









<blockquote style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">hehe yani its still down... lol pole<br><br><div><div>On Mon, Aug 27, 2012 at 3:59 PM, Simon Wainaina <span dir="ltr">&lt;<a rel="nofollow" href="mailto:swainaina@gmail.com" target="_blank">swainaina@gmail.com</a>&gt;</span> wrote:<br>










</div><blockquote style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div>In my view, they should close shop for good!!
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Nairobi,KE<br><a rel="nofollow">+254733744121</a>/<a rel="nofollow">+254722743223</a><br>_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ <br>







I can&#39;t hear you -- I&#39;m using the scrambler.<br><br>
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I can&#39;t hear you -- I&#39;m using the scrambler.<br><br>
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