Guys dont forget we are talking about safaricom which survives on customer loyalty not on quality products and services they offer. To add to it its core business is voice. First priority goes to it data comes a close second so they need not tell you if voice traffic is high your 3G speeds is inversely proportional. On 6/11/09, Patrick Kariuki <patrick.kariuki@gmail.com> wrote:
I agree with Jacob QOS should not be the concern of the customer/User, but we have been left to carry our own cross - "Don't call customer care now, the best time to call them is past midnight." , "The net is slow at this time, try after 2AM, it's much faster."
On 6/11/09, Jacob Odada <jacob.odada@gmail.com> wrote:
Bottom line David is when you say you are providing a service let the customer know of any restrictions before hand. Different users have different needs so you need to let them know what you offer. When I am paying for s service I expect quality service. Dont tell me you calls wont go through because you have many users or someone is using a lot of bandwidth. Thats not my concern, I paid for a certain service irrespective of wether am the only user or all chinese are using it.
On Thu, Jun 11, 2009 at 1:04 PM, David Kiania | Asentric Consulting Ltd < kianiadee@gmail.com> wrote:
Now we are one step away from Uhurupark shouting Haki Yetu!!! what I am saying is that for you to get your ISO image, how many calls could have been made off the same RBS? I actually think that taking up capacity on download you are asserting your 'right to use' for as long as you want and not considering other users, including other data users.
Remember capacity in a base station is shared among concurrent users it's not a dedicated resource to you only.
Kiania
On Thu, Jun 11, 2009 at 12:30 PM, Rad! <conradakunga@gmail.com> wrote:
So using the reasoning that customers who torrent are somewhat lesser customers, what if i prefer to download ISOs from an FTP site? Should I be penalized too?
On Thu, Jun 11, 2009 at 12:20 PM, Job Njogu <jnjogu@gmail.com> wrote:
We are charged per MB which implies you should out be limited on speeds but when it comes to torrents you add overhead to the entire network and bandwidth is still limited. Try and look at how much data torrent clients waste. You might be saying for it but other users on the same platform will be badly affected. My thought.
On 6/11/09, Riyaz Bachani <riyaz.bachani@ke.wananchi.com> wrote:
But when you charge users by the Mb ... this shouldn't be an issue.
R
----- Original Message ----- From: "David Kiania | Asentric Consulting Ltd" <kianiadee@gmail.com> To: "Skunkworks forum" <skunkworks@lists.my.co.ke> Sent: Thursday, June 11, 2009 9:59:13 AM GMT +03:00 Iraq Subject: Re: [Skunkworks] Safaricom Blocks torrents
Deep packet inspection is routine in most telcos given the volume Torrents are occupying in any given network and safaricom are well within their rights to manage quality.
It's actually a fact that top 10% of users, eat up 80-90% of bandwidth, by any standards this is not acceptable even in a traditional ISP. Don't bother Michael Joseph, he has bigger fish to fry.
Regards
Kiania D
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