Worse still, I sent such a request yesterday and knowing that I had about 900 MB worth of data, the reply was that it was at Zero...whats more intruiging is that since that reply I have since then downloaded 200 MB...... On 4/23/12, Odhiambo Washington <odhiambo@gmail.com> wrote:
I unintentionally send "balance" to 450 from a certain data line I am using on 3G (prepaid) and got this:
<Quote 0> Name: Number: Safaricom Content: Data Bundle Balance: 17 MB expires on 2012-05-21 10:33:41. Time: 23/04/2012 14:23:15 </Quote>
This got me alarmed, because I just bought 1.5GiB on the said line on Saturday, and never quite used it to this extent. So I called Customer Care to find out and the lady told me she is not able to access the system to get the usage details, so I should head to selfcare.safaricom.co.ke and register, then find the data. Not sure that is possible, but I don't like the process.
A few minutes later, I again sent "balance" to 450 and got the following:
<Quote 1> Name: Number: Safaricom Content: Data Bundle Balance: 29 MB expires on 2012-05-21 10:33:41. Time: 23/04/2012 15:06:40 </Quote>
Now, suddenly, there is 12MB more to my data bundle! Such a big discrepancy I must say.
However, this still doesn't explain to me where my 1.4-something GiB has disappeared to... I am waiting till their system is up for an explanation.
Anyone seeing the same with Safaricom??
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ I can't hear you -- I'm using the scrambler. Please consider the environment before printing this email.