SIP is the hottest communication protocol today and it doesn't go
better with anything else than asterisk. Think SIP, Do SIP. its much
better than sliced bread.
rgds
Oliver
>>I see your signature says 'Linux is the best thing since sliced bread'
>> and you are also Registered Linux User #407239 - Asterisk is your
>> friend!
>>
> I second that. You will be amazed by how nicely it works. And there is
> Asterisk distributions that make day to day management super easy. Have set
> it up two small business owners who are not familiar with Linux and rarely
> get a call from them.
>
> Give it a shot and you wouldn't be disappointed.
>
> Muriithi
>
>> ./Ok3ch
>>
>> On Wed, Dec 19, 2012 at 10:04 AM, Bernard Mwagiru <bmwagiru@gmail.com>
>> wrote:
>> > Bw. Maina,
>> >
>> > Have you considered Unified Communications solution that Safaricom
>> > Business
>> > offers? Hunja of Safaricom Business on 0722380843 might be of help.
>> >
>> > ./bernard
>> >
>> >
>> > On Wed, Dec 19, 2012 at 7:27 AM, maina <dmaishe@gmail.com> wrote:
>> >>
>> >> Am looking to interconnect 3 offices, Nairobi, Nakuru and Eldoret.
>> >>
>> >> Nairobi will be the control center.
>> >>
>> >> Pls send quotes for this setup and hardware needed urgently.
>> >>
>> >> --
>> >> David Maina.
>> >> NAIROBI,
>> >> KENYA..
>> >> Cell:+254-721-950073.
>> >> Registered Linux User #407239.
>> >> Registered Ubuntu User #35129.
>> >> ----------------------------------------------------------------------
>> >> "By golly, I'm beginning to think Linux really *is* the best thing
>> >> since
>> >> sliced bread."
>> >>
>> >> _______________________________________________
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>>
>> ------------------------------
>>
>> Message: 4
>> Date: Wed, 19 Dec 2012 10:26:26 +0300
>> From: Okechukwu <okechukwu@gmail.com>
>> To: Skunkworks Mailing List <skunkworks@lists.my.co.ke>
>> Subject: Re: [Skunkworks] Internet provider plus a public IP
>> Message-ID:
>>
>> <CAL9B+6Um2TYATKJXEOwycQZy=gz9mGPqXFveCEE3_-fmnag59w@mail.gmail.com>
>> Content-Type: text/plain; charset=ISO-8859-1
>>
>> Any internet provider can give you public IP's - the only difference
>> is whether its free or they charge you separately.
>>
>> ./Ok3ch
>>
>> On Wed, Dec 19, 2012 at 9:44 AM, Bernard Mwagiru <bmwagiru@gmail.com>
>> wrote:
>> > Hi Gerald,
>> >
>> > Safcom already provide dynamic public ip addresses on EDGE/UMTS. For a
>> > static public IP, you'll have to apply for a private APN. The
>> > prerequisite
>> > being that the destination IP should be fixed as well. Contact
>> > Safaricom
>> > Business 0714786007. Speak to Kihoto Maina.
>> >
>> > ./bernard
>> >
>> >
>> >
>> > On Wed, Dec 19, 2012 at 7:28 AM, gerald mbuthia
>> > <geraldmbuthia@gmail.com>
>> > wrote:
>> >>
>> >> Morning Guys,
>> >>
>> >> Am looking for an internet provider that will give me a public IP
>> >> address.
>> >> Our offices are in Ngara. Any suggestion will be highly appreciated. I
>> >> know
>> >> the router can be configured and addressed publicly but what we intend
>> >> to do
>> >> requires a mandatory public IP.
>> >>
>> >> Regards
>> >> Gerald
>
>> >>
>> >> _______________________________________________
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>> >
>> >
>> >
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>>
>> ------------------------------
>>
>> Message: 5
>> Date: Wed, 19 Dec 2012 10:27:36 +0300
>> From: Mark Mwangi <mwangy@gmail.com>
>> To: Skunkworks Mailing List <skunkworks@lists.my.co.ke>
>> Subject: Re: [Skunkworks] Safaricom on facebook
>> Message-ID:
>>
>> <CAH5fjcjjQHsa0ES5HjsdTjZLazrkBhg9W+wyTA+YU9CcFyUU-g@mail.gmail.com>
>> Content-Type: text/plain; charset="iso-8859-1"
>>
>> The prophets of doom and gloom over the fate of Safaricom have risen
>> again.
>> Sadly Safaricom will turn more profit than all the others combined for
>> many
>> many more years. And it is not that they are stealing the money but
>> Safaricom sio mamako, they are here for the money and all the workers wake
>> up with that single goal on their minds.
>>
>> I have had the best customer service from Safaricom e.g tweeting them a
>> mundane issue like switching on their network time functionality so that
>> my
>> phone updates its time automatically(They did this the same day) and any
>> other trivial things were quickly sorted out. Theier customer care has
>> improved tremendously especially by using other avenues other than their
>> toll free lines. Emails to them are responded within the hour. Try
>> emailing
>> Airtel and you get a reply weeks later.
>>
>> The reason that they will remain on top is because their competition is
>> horribly inefficient, does not bother to study its market and imagines
>> high
>> technology cannot be used by rural folk or those on the lower end of the
>> economic spectrum. Just look at how long it took them to embrace 3G and
>> start selling Android handsets. Why is Orange Kenya pussy footing with the
>> iPhone? How many have iPhones here? How many got them from Orange Kenya?
>> You see my point now.
>>
>> Inconsistency is another problem they have. I remember Airtel Kenya were
>> the first to start a twitter campaign trying to recruit followers and
>> solving their problems there. They had started getting a following and
>> valuable feedback on their services only for them to shut down the
>> acccount. Maybe some old-school marketing manager saw all the insults and
>> complaints and decided ignoring them is the best way of moving forward.
>> Safaricom stepped into their shoes and the rest is history.
>>
>> >From the little telco history I have, Kencell/Celtel/Zain/Airtel have
>> been
>> the first movers be it in mobile money, okoa jahazi, free sms, gprs,
>> Blackberry service and a plethora of other services but Safaricom step in
>> and execute it way better than them.
>>
>>
>>
>>
>>
>>
>> On Wed, Dec 19, 2012 at 9:33 AM, Bernard Mwagiru <bmwagiru@gmail.com>
>> wrote:
>>
>> > Thats a horrendous experience! Does this mean you'll have to do the same
>> > once the one week unlimited bundle is over? How about suggesting to
>> > Orange
>> > one an interface like www.safaricom.com/bundles ? Or is there some other
>> > interface for ipad users on Orange?
>> >
>> > As mentioned earlier, my experience on getting resolution on social
>> > media
>> > is a major plus. Safcom have the fb page and twitter handles. Works
>> > wonders!.
>> >
>> >
>> > ./bernard
>> >
>> >
>> > On Tue, Dec 18, 2012 at 8:19 PM, Collins Areba
>> > <ac@arebacollins.com>wrote:
>> >
>> >> Dear bernard,
>> >> The said user that needed help in purchasing the bundle for the iPad is
>> >> me. Here is what I did:
>> >> 1: called 100, was told I would have to wait ten minutes and then after
>> >> about ten minutes gave up and disconnected the. All.
>> >>
>> >> 2: asked them on their Facebook wall and was redirected to
>> >> safaricom.com/bundles which does (did) not work.
>> >>
>> >> 3: I tried making calls to skunkers that I know, one was not available,
>> >> and the other told me its been a pain in the butt for him, having to
>> >> get a
>> >> sim holder to do this via a phone.
>> >>
>> >> 4: I had loaded a k to purchase 1.5gb of data and it all went in my
>> >> efforts to get this right.
>> >>
>> >> 5: I then sent a text to a skunker ( hint: his name has a 3 ) , he then
>> >> gave me the right instructions and in five minutesihadmybundles....
>> >>
>> >> 6: this morning when I finished that bundle I removed my sim card,
>> >> walked
>> >> into an orange shop, got a proper mini sim, got the one week unlimited
>> >> for
>> >> 990, registered my sim card and upgraded my firmware in one swoop.
>> >>
>> >> How's that for feedback Bernard?
>> >>
>> >> Sent from my iPad
>> >>
>> >> On Dec 18, 2012, at 5:12 PM, Bernard Mwagiru <bmwagiru@gmail.com> wr
>> >>
>> >> I understand the CEO uses a pre-pay line for data, some random tweet I
>> >> cant dig out.We can tweet him, if he's not here already :-). In the
>> >> words
>> >> of Gandhi: *He (the customer) is not an outsider of our business. He is
>> >> part of it.*
>> >>
>> >> I also recall someone on he list who was assisted with the bundle page
>> >> for ipad. Perhaps he can give us his experience. What was the need? To
>> >> purchase bundle for his ipad. Was it met? Only he can tell us.
>> >>
>> >> ./bernard
>> >>
>> >>
>> >> On Tue, Dec 18, 2012 at 4:59 PM, John Doe Smith Kamau KipNg'etich Jones
>> >> <
>> >> skunkworks.ku@gmail.com> wrote:
>> >>
>> >>> .... then again, benard... i think it would help if they assumed their
>> >>> customers were dumb, and lazy... and any feedback they get towards
>> >>> catering
>> >>> for their dumb and lazy customer base would help :-)
>> >>>
>> >>> like the web-based bundle page for ipads... if they considered users
>> >>> to
>> >>> be too lazy to take of the sim and make the purchase of the bundle
>> >>> from
>> >>> their phones, they *could* have made the page in the first place in
>> >>> the
>> >>> first place.
>> >>>
>> >>> .... and... if they do read this mailing list, they should "east their
>> >>> own dog food"i.e use their own services. I've heard that most of their
>> >>> employees are on a safcom paid post-pay plan. i have the feeling the
>> >>> web-based bundle page was made coz many safcom execs own ipads... by
>> >>> using
>> >>> services used by the masses, i'm sure they'd understand some of their
>> >>> demands. like... for the charging of airtime on data issue.... so
>> >>> people on
>> >>> safcom should use pre-pay data plans. once they forget to re-buy a
>> >>> bundle
>> >>> and suffer the loss of 1 few thousand bob in hours, they'll understand
>> >>> the
>> >>> beed around that....
>> >>>
>> >>>
>> >>> On Tue, Dec 18, 2012 at 4:51 PM, John Doe Smith Kamau KipNg'etich
>> >>> Jones
>> >>> <skunkworks.ku@gmail.com> wrote:
>> >>>
>> >>>> benard... :-) i agree with you.
>> >>>>
>> >>>> [a kodak moment on the skunkworks mailing list]
>> >>>>
>> >>>>
>> >>>> On Tue, Dec 18, 2012 at 4:46 PM, Bernard Mwagiru
>> >>>> <bmwagiru@gmail.com>wrote:
>> >>>>
>> >>>>> True. Most sentiments are warranted though, and as someone aptly
>> >>>>> said
>> >>>>> elsewhere on the list( Zuku Internet & Gandhi), respect is a two-way
>> >>>>> street. I doubt Safcom would be where it is if they considered
>> >>>>> customers as
>> >>>>> dumb. Most of the "small" things like web-page listing data balance,
>> >>>>> bundle
>> >>>>> purchase for ipads, bundle near-depletion notifications, etc
>> >>>>> actually came
>> >>>>> from customer suggestions/recommendations via platforms such
>> >>>>> twitter/fb.
>> >>>>> Safcom was one of the first opcos to have a fully-fledged depts on
>> >>>>> social
>> >>>>> media, whose 99% mandate is to crawl through the internet(including
>> >>>>> skunkworks :-)) addressing the very same issues you've
>> >>>>> highlighted.For an
>> >>>>> elephant to to react this fast to issues raised,in my view is highly
>> >>>>> commended and can only be encouraged. I too wonder, with such
>> >>>>> comments on
>> >>>>> their official fb page, how they can find sleep, if any. I doubt
>> >>>>> they do :-)
>> >>>>>
>> >>>>> I have met someone who confided in me that safcom inboxed him and
>> >>>>> addressed his issue after a thorough lashing on the fb wall. I find
>> >>>>> that a
>> >>>>> smart way of facing a mob and settling issues amicably. Lesson 101
>> >>>>> on
>> >>>>> mob psychology :-)
>> >>>>>
>> >>>>> Having said that, safcom indeed has a lot of work cut out for it...
>> >>>>>
>> >>>>>
>> >>>>> ./bernard
>> >>>>>
>> >>>>>
>> >>>>> On Tue, Dec 18, 2012 at 4:24 PM, John Doe Smith Kamau KipNg'etich
>> >>>>> Jones <skunkworks.ku@gmail.com> wrote:
>> >>>>>
>> >>>>>> @kioko ... you sure :-) :
>> >>>>>> https://www.google.co.ke/search?q=safaricom+loosing+market+share
>> >>>>>>
>> >>>>>> its a great idea to handle customer issue on fb/twitter. offers a
>> >>>>>> better customer experience... but if i were at safcom, i'd be very
>> >>>>>> concerned over spitful comments safcom gets even on uplifiting
>> >>>>>> "merry
>> >>>>>> xmas/good day" types of status updates.
>> >>>>>>
>> >>>>>> safcom should really listen to what their customers are asking for
>> >>>>>> in
>> >>>>>> those comments. instead of snobbing an insult of a comment like "to
>> >>>>>> hell
>> >>>>>> with that 200sms for 20bob offer" because its insult, they should
>> >>>>>> read it
>> >>>>>> as "we dont like that offer. we prefered the older unlimited sms
>> >>>>>> for 20bob
>> >>>>>> offer"... they should learn to read between the lines instead of
>> >>>>>> shrugging
>> >>>>>> of such insults as SPAM.
>> >>>>>>
>> >>>>>> .. and since benard suggest all telcos suffer this issue... i guess
>> >>>>>> they should all realise their average user is dumb, and have high
>> >>>>>> expectations. like the android background-data issue, or the
>> >>>>>> multiple data
>> >>>>>> bundle issue, they should design their services for dumb users...
>> >>>>>> make it
>> >>>>>> simpler. bill data on bundles only, not airtime. show a web-page or
>> >>>>>> ussd
>> >>>>>> screen listing all data/sms services ur account will be charged
>> >>>>>> for. by
>> >>>>>> keeping the user informed, they won't have claims of robbery n
>> >>>>>> stuff like
>> >>>>>> that.
>> >>>>>>
>> >>>>>>
>> >>>>>> On Tue, Dec 18, 2012 at 3:51 PM, Bernard Mwagiru
>> >>>>>> <bmwagiru@gmail.com>wrote:
>> >>>>>>
>> >>>>>>> With regards to losing market share, the first half results speak
>> >>>>>>> for itself. While safcom has a lot on their hands, i applaud them
>> >>>>>>> in being
>> >>>>>>> the first in providing a customer care platform that many feared
>> >>>>>>> venturing
>> >>>>>>> to. Indeed, many corporates have followed suit, some with a few
>> >>>>>>> goof-ups
>> >>>>>>> (barclayskenya anyone?) but commendable nevertheless.
>> >>>>>>>
>> >>>>>>>
>> >>>>>>>
>> >>>>>>>
>> >>>>>>> On Tue, Dec 18, 2012 at 3:48 PM, Dennis Kioko
>> >>>>>>> <dmbuvi@gmail.com>wrote:
>> >>>>>>>
>> >>>>>>>> Losing Market Share? 80% of voice calls have been made From
>> >>>>>>>> Safaricom for quite a number of quarters. Sometimes, people just
>> >>>>>>>> need to
>> >>>>>>>> vent. But they can use the feedback to improve their products, or
>> >>>>>>>> simplify
>> >>>>>>>> the same.
>
>> >>>>>>>> _______________________________________________
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>> >>>>>>>
>> >>>>>>>
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>> >>>>>>
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>> >>>>
>> >>>
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>>
>>
>> --
>> Regards,
>>
>> Mark Mwangi
>>
>> markmwangi.me.ke
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