For the Indian commuter, Uber has been the coolest ride on the block. The cab-booking service’s convenient, cashless payment system made it a hot favorite in India—it brought freedom from hailing a cab, haggling over the fare, or dealing with notorious taxi drivers who won’t give change or comply with the prescribed meter fare.
No wonder then that within a year of its launch, India became Uber’s largest market outside the US. A big part of the appeal was that paying for an Uber ride was completely frictionless: riders could walk away from their Uber car and their credit cards would be automatically billed for the fare.
But now things are about to change. Due to a long-running dispute with the Reserve Bank of India (RBI) about Uber’s use of customers’ stored credit card details—which was triggered by complaints from India’s old-school taxi operators—Uber has been forced to set up a new system with local payments firm Paytm that allows users to load cash onto a virtual wallet that can then be used to make transactions.______________________
Mwendwa Kivuva, Nairobi, Kenya
"There are some men who lift the age they inhabit, till all men walk on higher ground in that lifetime." - Maxwell Anderson
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