Boss welcome to the world of problems.
I have several domains hosted here. The system outage is very high. There is a system maintenance almost weekly which is normally followed by down time and you have to follow up all the time for the system to be restored. They keep changing the cpanel and webmail keep dying.
what is worse is the email delays, you can miss your emails for 3 days only to get them all at once in a night and they never admit whenever there is problem.
The normal practice with domain hosting is that once you register and host you should only contact your provider during renewal of service. Not every day, you have to call support very annoying. If you have hosted before with host-gator, ready hosting or rack-space, you will definitely see a great difference in terms of platform and hosting maturity and stability.
Oliver