One of the things we've noticed is that the Wimax SS takes about 2 mins to boot up. During this process, most devices/OSes time out in their DHCP requests and hence have to be refreshed. But let me get someone to run some tests with you offline. On customer care - a few weeks ago we commissioned a call center PBX system (yes, I know the discussion here about systems :). But this lets us analyze more data on the quality of support. Also, there's some serious training ongoing to make them pointy-hatted. But if you get a particular incident, you need to report it so it can be addressed. ----- Original Message ----- From: "John Macharia" <kihahu@gmail.com> To: "Skunkworks forum" <skunkworks@lists.my.co.ke> Sent: Wednesday, May 27, 2009 9:42:37 AM GMT +03:00 Iraq Subject: Re: [Skunkworks] Zuku Riyaz, The major problem is your DHCP server and the dead customer care!!! On 05/27/2009, Riyaz Bachani < riyaz.bachani@ke.wananchi.com > wrote: Theus, Will help you and give you hotlines to call when things are not going well. And lemme know details for your 3 pals too. And this goes out to any skunks on Zuku - if you're having issues, please let me know. My interest is to get to the bottom of any technical issues that exist. R ----- Original Message ----- From: "Theus Owicho" < owichot@gmail.com > To: "Riyaz Bachani" < riyaz.bachani@ke.wananchi.com > Cc: "Skunkworks forum" < skunkworks@lists.my.co.ke > Sent: Tuesday, May 26, 2009 7:35:12 PM GMT +03:00 Iraq Subject: Re: [Skunkworks] Zuku Riyaz You can look into it but will you resurrect the dead customer care? Will you be on call 24/7 for me? Or do you want to help me now then when I call or email you then you will get back to me rudely or one week later? Zuku must have a functioning CC. It must have standby support team 24/7. There are 3 friends in my predicament who just find it hard that in this day and age you guys start such a service and then you cant support it? I had to throw it away and now I am fully using Safcom but I am paying through the nose. The good thing is that its super fast and I can even download a whole DVD in 14 Minutes. I love it and I have the latest Books and Movies and even softwares because of it. I just love the speeds. If I get twice the speed of Safcom, I will move but until then, I am stuck with Safcom Theus On Tue, May 26, 2009 at 6:25 PM, Riyaz Bachani < riyaz.bachani@ke.wananchi.com > wrote: Theus, Hi, What issues did you have with your connection ? I can look into it. R ----- Forwarded Message ----- From: "Theus Owicho" < owichot@gmail.com > To: "Skunkworks forum" < skunkworks@lists.my.co.ke > Sent: Tuesday, May 26, 2009 6:14:55 PM GMT +03:00 Iraq Subject: Re: [Skunkworks] Zuku Ugly Ugly Ugly. Dont even dare. I dumped my equipment in the bacyard On Tue, May 26, 2009 at 6:13 PM, Victor Maina < vmaina@gmail.com > wrote: Hello! I saw an interesting ad from Zuku (Wananchi) over the weekend offering half price internet bundles. However, I am yet to meet anyone who uses or has used their services. How good is the service as compared to other similar product offerings? -- Victor Maina. 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