Hi @Mich,
I belive not every aspects of doing business is tied to revenue, there are other factors that are "image" based but still can be narrowed down to the impact it makes on the bottom line. Example am a YU customer yesterday I wanted to call their customer care as a youth and a techie the first place I will look for this info is on their website. Imediately I find their website down, I start distrusting them with my money and soon I will definately think of a better option. To crown it all for someone to put it casually that "yes not being able to reach us is normal as far as we are under maintenance" that is NOT acceptable.
regards,
On Wed, Sep 30, 2009 at 10:02 AM, Michuki Mwangi
<michuki@swiftkenya.com> wrote:
Paul Roy wrote:
Guys lets be serious
> with business.
>
@Roy, how much revenue does the yu website generate for them?. if it
constituted even 10% of the daily revenues it cannot go down. If its
just an online presence then it can be up tomorrow and no revenues are
lost in the process.
I suppose that view point would help us understand why websites uptime
has a direct impact on business or not. If you build on this, the
security follows and loads of other issues.
Regards,
Mich
--
"Change is slow and gradual. It requires hardwork, a bit of
luck, a fair amount of self-sacrifice and a lot of patience."
Roy.