Guys want 100% uptime, superb customer service, immediate
broadcasts even before ISP has established point of failure and all this for
for less than $400 per MB????????????????????????????
From:
skunkworks-bounces@lists.my.co.ke [mailto:skunkworks-bounces@lists.my.co.ke] On
Behalf Of Monicah Muigai
Sent: Thursday, December 02, 2010 7:33 PM
To: Skunkworks Mailing List
Subject: Re: [Skunkworks] When a whole ISP go down
I totally agree with you
James.Iam so annoyed by my ISP coz they never communicate unless you call them
on their jammed lines(they put phone heads down so that they can sound jammed)
to know what is going on.We seriously need one of us to start an ISP that
understands the impact of downtime on business.
Regards,
Monicah
On Thu, Dec 2, 2010 at 11:20 AM, James Kagwe <kagwejg@gmail.com> wrote:
Morning,
I understand there's another major fibre outage resulting to ISP being
grounded. At least I know one that is down now. It has taken me a while to know
this as the calls to the ISP ISDN line were going unanswered. This is very
common with many ISP's in Kenya when they have an outage they just ignore or
refuse to take calls. I was just wondering when our ISP will start
getting concerned of the effect that an outage has on a modern company. One of
the ISP client I know is a health insurance company and do alot of
correspondence via email. They now have to use alternative means to send
hospital authorization letters, their clients have to call them to reach them.
Some patients may have to wait longer before they are admitted to hospital and
some may have life threatening conditions. Who will pay for all these costs?
Does anyone ever think about this?
I think someone needs to sue these guys once of course with a water tight SLA
so they can start taking their seriously and keeping by their promises
(whatever 99.9% availability means on Internet SLA's in Kenya). My other
concern is the communication because as a result of the downtown you can
imagine how much money is wasted as people make calls for technical support.
Why cant they broadcast a message on radio for example at least this would save
some of their clients all the calls.
my thoughts
regards,
James
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