Anyone who knows who to contact for loopnet support? On Mon, Jun 21, 2010 at 1:05 PM, David Njuguna <dnjuguna@gmail.com> wrote:
By the way there is a customer care rep called Georgina who has done what is humanly possible to resolve this. If only the engineers worked with as much zeal....
David
On Mon, Jun 21, 2010 at 12:54 PM, David Njuguna <dnjuguna@gmail.com>wrote:
Networking has never been my thing. However I can't help but think KDN needs help. It has been four weeks since any of us in Kilifi town has been leased an IP address by their 10.199.0.1 server.
We can connect to the Internet fine if we assign ourselves an IP address (10.199.0.x). However this opens the possibility of IP address conflicts so my friends and I have been waiting for KDN to fix their name server.
I have reported this issue to customer care about ten times by phone, once by email (I am still waiting for a reply 1 week later) I even called a Customer Care Operations Manager whose number I found on skunkworks.
Anyone willing to help KDN to fix their name server?. I could try and help but networking stuff usually goes over by head.
many thanks, David Njuguna Web Programmer http://www.davidnjuguna.com
On Wed, Jun 16, 2010 at 4:27 PM, Ngũgĩ Kĩmani <ngugi@mafundi.co.ke>wrote:
@[Brainiac]: I use both KDN and Jambonet (for redundancy), installed roughly the same time. KDN has been down several times, Jambonet has only been down once, for only a few minutes.
You may want to consider Jambonet if it is available wherever you need it :)
-- Ngũgĩ Kĩmani Fundi wa Mitambo
On 15 June 2010 17:45, Dickson Kimathi <dhikims@gmail.com> wrote:
i would say, you were lucky to have gone through their lines
On Tue, Jun 15, 2010 at 4:24 PM, Denis G. Wahome <dwahome@gmail.com>wrote:
On Tue, Jun 15, 2010 at 1:52 PM, Odhiambo Washington < odhiambo@gmail.com> wrote:
On Tue, Jun 15, 2010 at 12:02 PM, maina <mamwake@yahoo.com> wrote: > > I second this, i dont know where KDN gets those techies very
arrogant
> misinformed snobs! > +1 There are times KDN techies simply ignore you if you ask certain questions. Perhaps it's internal policy, but given that the customer is king, they must be made to answer. The problem is there are not many choices still....
I am still waiting for them to call me back since Friday :).
R
D
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