Any line that is unused for more than 3 months goes to suspend or expired status. The same is applicable in safcom as well. Its called a line lifecycle.
The same applies in the banks as well, although the funds may be made available upto a certain period.

./bernard

On Jul 17, 2013 12:18 PM, "Grace Mutung'u (Bomu)" <nmutungu@gmail.com> wrote:

I am sorry to make a public complaint here but I am barred from using my Airtel line reason given is that it has been three months since I loaded airtime via scratchcard.

Mark you I have sufficient credit that I bought from Airtel Money. And to think that the same company spam calls me at least once a day and spams my inbox with offers, yet they cannot use the same technology to activate my line?


Is there anyone from Airtel here?
--
Grace L.N. Mutung'u (Bomu)
Kenya
Skype: gracebomu
Twitter: @Bomu

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