just want to throw in my 2 cents based on my experiences with the evdo modem. About a month or so ago when i first got my modem i wasnt able to log in to the web portal to add airtime so i figured that i could probably use my other orange fixed line to sambaza airtime into my account. After sambazaing into my line i used my safaricom line to connect to the portal and the airtime was not showing on the web portal. I called customer care who informed me that the billing system for evdo is separate from the one for 1x. I was adviced to switch the modem to 1x mode in order to use the airtime i had put into the line by sending the sms #123#unlimited to 430 as the evdo web portal didnt recognize the airtime on the line. I Also discoverd that you can't send sms(#123#unlimited) on evdo mode but can only do it on 1x.

So i ended up having to use 1x speeds which although not too bad(quite similar to edge speeds) was simply not what i got the modem for. The next week I made sure that the airtime went into the evdo web portal.

Im not sure if the airtime and billing system have been unified since then but i always make sure i top up via the web interface by all means necessary. I also had the same issue of logging on to the web portal using the old ip address during the weekend. I wasn't able to connect so i used another internet connection to go to the orange website and thats where i discovered the changed ip address for the web portal, which i was able to log into and load my account with airtime. The quality of the link was abit poor though at least i was able to get by with it until tuesday.

The moral of the story is that i think orange need to improve their communication with customers.

Hope this is helpful to someone out there.

cheers

On 9 September 2010 16:18, Rita Gitobu <rgitobu@gmail.com> wrote:

@Job Kindly send me your details to rgitobu@orange-tkl.co.ke

On Thu, Sep 9, 2010 at 4:14 PM, Job Muriuki <muriukin@gmail.com> wrote:

@Rita how can I know my account is up. I managed to login to the
webself care from an adsl telkom connection and it was blank. I
couldn't top up or even check my details. I really need it to work.

_______________________________________________
Skunkworks mailing list
Skunkworks@lists.my.co.ke
http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks
------------
Skunkworks Server donations spreadsheet
http://spreadsheets.google.com/ccc?key=0AopdHkqSqKL-dHlQVTMxU1VBdU1BSWJxdy1fbjAwOUE&hl=en
------------
Skunkworks Rules
http://my.co.ke/phpbb/viewtopic.php?f=24&t=94
------------
Other services @ http://my.co.ke

--
Rita Gitobu

_______________________________________________
Skunkworks mailing list
Skunkworks@lists.my.co.ke
http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks
------------
Skunkworks Server donations spreadsheet
http://spreadsheets.google.com/ccc?key=0AopdHkqSqKL-dHlQVTMxU1VBdU1BSWJxdy1fbjAwOUE&hl=en
------------
Skunkworks Rules
http://my.co.ke/phpbb/viewtopic.php?f=24&t=94
------------
Other services @ http://my.co.ke