Thank you so much.

On Wed, Jul 22, 2009 at 8:29 AM, David Mugo <raidarmax@gmail.com> wrote:
Rita,

Thanks, you should head that team, you are prompt in response.

David.

On Tue, Jul 21, 2009 at 10:21 PM, Rita Gitobu<rgitobu@gmail.com> wrote:
> David,
>
> Kindly note as we speak Orange Internet services are now being handled in
> house that is why we have a dedicated customer service number 121 or
> 020-2222121.
>
> Regards,
>
> Rita Gitobu
>
> On Wed, Jul 22, 2009 at 8:12 AM, David Mugo <raidarmax@gmail.com> wrote:
>>
>> Rita,
>>
>> You seem like a sober person in the midst of the telkom kenya's drunk
>> techs. Please tell me why your customer support is outsourced to
>> people who dont even understand your products. It is the most
>> frustrating thing to call someone for help or info and you end up
>> being the one teaching them what they should already have known before
>> they got their job.
>>
>> David.
>>
>> On Tue, Jul 21, 2009 at 10:08 PM, Jose Ngunjiri<ngunjirijnr@gmail.com>
>> wrote:
>> > I love em replies.They are so clear.Good job Gitobu!Good job!
>> >
>> > On 7/22/09, Rita Gitobu <rgitobu@gmail.com> wrote:
>> >> All,
>> >>
>> >> Sorry for taking long to respond.
>> >>
>> >> *Murigi,*
>> >>
>> >> On the part of reselling, kindly send me your company profile to
>> >> rgitobu@telkom.co.ke then will forward to the relevant partied who are
>> >> dealing with a group of resellers known as Business Service Partners
>> >> and
>> >> they will call you to book an appointment to disucss further.
>> >>
>> >> *Watson,*
>> >>
>> >> On the Nyahururu sorry the line has to first be installed and the
>> >> distance
>> >> is from the exchange therefore they will advise you whether its
>> >> possible at
>> >> the point of installing the line or not. Kidnly give me your details
>> >> and
>> >> someone from Nyahururu will call you and book an appointment.
>> >>
>> >> *Benson,*
>> >>
>> >> You do not have to buy a livebox. Kindly give me your details and
>> >> someone
>> >> will call you back.
>> >>
>> >> Thank you.
>> >>
>> >> Regards,
>> >>
>> >> Rita Gitobu
>> >>
>> >> On Wed, Jul 22, 2009 at 1:10 AM, Murigi Muraya
>> >> <mmskunkworks@gmail.com>wrote:
>> >>
>> >>> Rita,
>> >>>
>> >>> Kindly note, some (though not all) of my comments in the context of
>> >>> you
>> >>> (Orange ADSL) winning more market share.
>> >>>
>> >>> Hear you have some good SME packages coming up. How does one become an
>> >>> ADSL
>> >>> (credit) reseller? Or are you relying only on the Orange sales team
>> >>> and
>> >>> Telecare centers to do this for you?
>> >>>
>> >>>
>> >>>
>> >>>  On Mon, Jul 20, 2009 at 11:31 AM, Rita Gitobu <rgitobu@gmail.com>
>> >>> wrote:
>> >>>
>> >>>> Muraya,
>> >>>>
>> >>>> A clarification on your earlier mail.
>> >>>>
>> >>>> One computer can connect to the Livebox after which as many devices
>> >>>> that
>> >>>> are Wi-Fi enabled can connect to the Livebox. It is a Multi Wi-Fi
>> >>>> connector
>> >>>> (phones, Laptops and other Wi-Fi enabled devices can connect to the
>> >>>> Livebox).
>> >>>>
>> >>>> Secondly, kindly note the reason why we have the fair usage policy
>> >>>> what
>> >>>> you have described being wrong is to ensure Home User get good
>> >>>> quality
>> >>>> service.
>> >>>>
>> >>>> Kind Regards,
>> >>>>
>> >>>> Rita Gitobu
>> >>>>
>> >>>>
>> >>>>
>> >>>>
>> >>>>
>> >>>> On Sat, Jul 18, 2009 at 1:42 PM, Murigi Muraya
>> >>>> <mmskunkworks@gmail.com>wrote:
>> >>>>
>> >>>>> The first two links below indicate wi-fi connectivity is enabled.
>> >>>>> Take
>> >>>>> this to mean 1 PC (the ONE allowed to browse) can connect to the
>> >>>>> modem /
>> >>>>> router via wi-fi.
>> >>>>>
>> >>>>> http://orange.co.ke/internet/broadband-nyumbani-prepaid.php
>> >>>>>
>> >>>>> http://orange.co.ke/internet/broadband-nyumbani-postpaid.php
>> >>>>>
>> >>>>>
>> >>>>>
>> >>>>> http://orange.co.ke/internet/pdfs/Orange_Internet_Terms_and_Conditions.pdf
>> >>>>>
>> >>>>> http://orange.co.ke/help/faq-adsl.php
>> >>>>>
>> >>>>> Safaricom (and other mobile internet providers) cannot control how
>> >>>>> many
>> >>>>> people connect to the internet via their GPRS-EDGE-UMTS-HSDPA
>> >>>>> infrastructure
>> >>>>> at any particular time. If a crowd of 5000 comes into an area for a
>> >>>>> convention and 1000 of them use Safaricom to connect to the
>> >>>>> Internet,
>> >>>>> QoS is
>> >>>>> just compromised. If they do not have sufficient network capacities
>> >>>>> to
>> >>>>> accomodate the increased load ......
>> >>>>>
>> >>>>>
>> >>>>>
>> >>>>> On Sat, Jul 18, 2009 at 11:00 AM, Philip Musyoki
>> >>>>> <pmusyoki@gmail.com>wrote:
>> >>>>>
>> >>>>>> Just an hypothetical question.
>> >>>>>>
>> >>>>>> If in another world in a different dimension oxygen was for sell,
>> >>>>>> and
>> >>>>>> then you buy a fixed volume per second of oxygen from you oxygen
>> >>>>>> supplier
>> >>>>>> and because you breath a lot, you supplier terminates you oxygen
>> >>>>>> connection
>> >>>>>> after you hit a certain limit the supplier has set, will that be
>> >>>>>> acceptable?
>> >>>>>>
>> >>>>>>
>> >>>>>>
>> >>>>>> On Fri, Jul 17, 2009 at 8:25 PM, Murigi Muraya
>> >>>>>> <mmskunkworks@gmail.com>wrote:
>> >>>>>>
>> >>>>>>> You are safe @ 8.0 Gb per month. It is when the counter hits 8.05
>> >>>>>>> Gb
>> >>>>>>> that you are downgraded (only for that month) to 512 kbs then to
>> >>>>>>> ..
>> >>>>>>>
>> >>>>>>> Clearly when TEAMS goes live the download limit will increase.
>> >>>>>>> They
>> >>>>>>> will probably try and cap usage to 20-30 Gb. Some attempts to
>> >>>>>>> enforce
>> >>>>>>> usage
>> >>>>>>> caps are meeting resistance elsewhere. Alex Gakuru ako wapi?
>> >>>>>>>
>> >>>>>>> http://www.wired.com/epicenter/2009/04/congressman-to/
>> >>>>>>>
>> >>>>>>>
>> >>>>>>>   On Fri, Jul 17, 2009 at 7:51 PM, Tony Likhanga
>> >>>>>>> <tlikhanga@gmail.com>wrote:
>> >>>>>>>
>> >>>>>>>>    @Murigi,
>> >>>>>>>>
>> >>>>>>>>>
>> >>>>>>>>> For the 1 Mbs package, there is a download limit of 8 Gb - fair
>> >>>>>>>>> use
>> >>>>>>>>> policy. Thereafter one is downgraded to 512 kbs for another 4 Gb
>> >>>>>>>>> of
>> >>>>>>>>> downloads, is then downgraded to 256 kbs for nother 2 Gb pf
>> >>>>>>>>> downloads and is
>> >>>>>>>>> then downgraded again to 151 kbs. Was not told if what happens
>> >>>>>>>>> after
>> >>>>>>>>> 1 Gb @
>> >>>>>>>>> 151 kbs.
>> >>>>>>>>>
>> >>>>>>>>
>> >>>>>>>>  Are these download limits tagged to some time frame? Like if I
>> >>>>>>>> do
>> >>>>>>>> say
>> >>>>>>>> 7Gb per month then I'm safe?
>> >>>>>>>>
>> >>>>>>>>
>> >>>>>>>> _______________________________________________
>> >>>>>>>> Skunkworks mailing list
>> >>>>>>>> Skunkworks@lists.my.co.ke
>> >>>>>>>> http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks
>> >>>>>>>> Other services @ http://my.co.ke
>> >>>>>>>> Other lists
>> >>>>>>>> -------------
>> >>>>>>>> Skunkworks announce:
>> >>>>>>>>
>> >>>>>>>> http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce
>> >>>>>>>> Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science
>> >>>>>>>> kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
>> >>>>>>>>
>> >>>>>>>>
>> >>>>>>>
>> >>>>>>> _______________________________________________
>> >>>>>>> Skunkworks mailing list
>> >>>>>>> Skunkworks@lists.my.co.ke
>> >>>>>>> http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks
>> >>>>>>> Other services @ http://my.co.ke
>> >>>>>>> Other lists
>> >>>>>>> -------------
>> >>>>>>> Skunkworks announce:
>> >>>>>>> http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce
>> >>>>>>> Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science
>> >>>>>>> kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
>> >>>>>>>
>> >>>>>>>
>> >>>>>>
>> >>>>>> _______________________________________________
>> >>>>>> Skunkworks mailing list
>> >>>>>> Skunkworks@lists.my.co.ke
>> >>>>>> http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks
>> >>>>>> Other services @ http://my.co.ke
>> >>>>>> Other lists
>> >>>>>> -------------
>> >>>>>> Skunkworks announce:
>> >>>>>> http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce
>> >>>>>> Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science
>> >>>>>> kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
>> >>>>>>
>> >>>>>>
>> >>>>>
>> >>>>> _______________________________________________
>> >>>>> Skunkworks mailing list
>> >>>>> Skunkworks@lists.my.co.ke
>> >>>>> http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks
>> >>>>> Other services @ http://my.co.ke
>> >>>>> Other lists
>> >>>>> -------------
>> >>>>> Skunkworks announce:
>> >>>>> http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce
>> >>>>> Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science
>> >>>>> kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
>> >>>>>
>> >>>>>
>> >>>>
>> >>>>
>> >>>> --
>> >>>> Rita Gitobu
>> >>>>
>> >>>> _______________________________________________
>> >>>> Skunkworks mailing list
>> >>>> Skunkworks@lists.my.co.ke
>> >>>> http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks
>> >>>> Other services @ http://my.co.ke
>> >>>> Other lists
>> >>>> -------------
>> >>>> Skunkworks announce:
>> >>>> http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce
>> >>>> Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science
>> >>>> kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
>> >>>>
>> >>>>
>> >>>
>> >>> _______________________________________________
>> >>> Skunkworks mailing list
>> >>> Skunkworks@lists.my.co.ke
>> >>> http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks
>> >>> Other services @ http://my.co.ke
>> >>> Other lists
>> >>> -------------
>> >>> Announce:
>> >>> http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce
>> >>> Science:  http://lists.my.co.ke/cgi-bin/mailman/listinfo/science
>> >>> kazi:     http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
>> >>>
>> >>
>> >>
>> >>
>> >> --
>> >> Rita Gitobu
>> >>
>> >
>> >
>> > --
>> >
>> > jose-kic.blogspot.com
>> > | Readiness | Availability | Uptake | Impact |
>> > _______________________________________________
>> > Skunkworks mailing list
>> > Skunkworks@lists.my.co.ke
>> > http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks
>> > Other services @ http://my.co.ke
>> > Other lists
>> > -------------
>> > Announce:
>> > http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce
>> > Science:  http://lists.my.co.ke/cgi-bin/mailman/listinfo/science
>> > kazi:     http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
>> >
>>
>>
>>
>> --
>> Got any life problems? visit www.dearkenya.com
>> _______________________________________________
>> Skunkworks mailing list
>> Skunkworks@lists.my.co.ke
>> http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks
>> Other services @ http://my.co.ke
>> Other lists
>> -------------
>> Announce:
>> http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce
>> Science:  http://lists.my.co.ke/cgi-bin/mailman/listinfo/science
>> kazi:     http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
>
>
>
> --
> Rita Gitobu
>
> _______________________________________________
> Skunkworks mailing list
> Skunkworks@lists.my.co.ke
> http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks
> Other services @ http://my.co.ke
> Other lists
> -------------
> Announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce
> Science:  http://lists.my.co.ke/cgi-bin/mailman/listinfo/science
> kazi:     http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
>



--
Got any life problems? visit www.dearkenya.com
_______________________________________________
Skunkworks mailing list
Skunkworks@lists.my.co.ke
http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks
Other services @ http://my.co.ke
Other lists
-------------
Announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce
Science:  http://lists.my.co.ke/cgi-bin/mailman/listinfo/science
kazi:     http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general



--
Rita Gitobu