Hi John, just an fyi from me. :-) I'm certain that Washington's problem can be resolved quickly by your network gurus, he may not need CS in a long while. In a nutshell, pls avoid the level3 route, preferably france is the solution. It might be easier using the same block that you guys may have for call centres/bpos or route via telia sonera. He can provide his destination ip for hops test. I'm sure you gentlemen know much better and am pretty rustic on such subjects now but just raising it for your observation. Rgds. On Thu, Jul 29, 2010 at 9:57 PM, John H Mwangi <john.mwangi@kdn.co.ke> wrote:
Good evening all,
I have just read all the posts today regarding the service levels being experienced by some of our clients. I take this opportunity to thank you for bringing these issues to the fore and highlighting the areas we need to improve on.
I will be contacting those of you who have raised complaints as my wish and indeed that of the entire company is to have a happy and satisfied client base utiling our services to meet their needs in the most efficient and effective way.
Once again thank you for the highlights below and rest assured that the issues that has been brought forward will be tackled to the best of our ability.