On Mon, Jul 19, 2010 at 12:21 PM, Daudi Were <
daudi.were@gmail.com> wrote:
> One reason that Kenyan ISPs lose money, customers and the good will of the
> technical committee is their backward, dracorian and illegal policies
> regarding domain names. It has now reached the stage where I believe that NO
> ONE in the right mind should purchase a domain (.com, .net, .org or .ke)
> from a Kenyan ISP.
>
> Mainly because they make it such a hassle to transfer your domain out.
>
> All international reputable domain registrars make it very easy to get your
> Auth Code/EPP Code to transfer your domain away from them if you wish. With
> Namecheap for example, have your EPP codes in your domain admin screens so
> you don't even have to ask anyone for it. For many others you get the code
> in your email at the click of a button.
>
> However, Kenyan ISPs go as far as even lying blatantly to keep hold of a
> single domain. One person was told that if the get the EPP code they would
> never be able to use the domain again. Another was told that if they get the
> EPP code their website and email would go down immediately. Another was told
> they would have to fill in a detailed form stipulating why they needed the
> code. In one crazy example last year a ISP wanted me to shuttle between
> their Mombasa Road and city centre office carrying hard copies of a “letter
> of authorisation” to get the Auth Code. They did not release the domain
> until we threatened them with legal action and adverse publicity. They ended
> up losing the contract to provide internet connectivity as well as domain
> registration as their aggression/unprofessionalism over a simple USD 10
> domain scared one of their big clients away.
>
> What nonsense is this? Why not focus on delievering a reliable service
> rather than attempting to hold people hostage when they realise how useless
> the service your deliver is? These guys either ignore or have no knowledge
> of even the most basic ICANN policies:
>
http://www.icann.org/en/transfers/policy-en.htm
>
> Considering that Kenyan ISPs are probably the main registrars of .ke domains
> this unprofessionalism represents a big challenge to increasing .ke domain
> uptakes.
>
> If it were not for the independent .ke registrars and all we had to deal
> with were Kenyan ISPs then .ke would have died out a long time ago.
>
> Yes, I know I have been speaking generally. I challenge you to name one
> Kenyan ISP where I can ask for my domain Auth Code during business hours and
> have it within the hour.