Nice Idea, Kevin we can start the draft. From: Kevin Omondi <kevin.ouma@gmail.com> Reply-To: Skunkworks Mailing List <skunkworks@lists.my.co.ke> Date: Wednesday, November 21, 2012 5:03 PM To: <bkioko@bernsoft.com>, Skunkworks Mailing List <skunkworks@lists.my.co.ke> Subject: Re: [Skunkworks] Zuku Internet Skunks, I had in the past proposed hat we prepare a joint paper related to consumer regulation as far as connectivity is concerned because I think CCK has focused on voice provision. This could cover aspects such as :- * Correct Advertising practices * Proper disclosure for consumers before signing up ie.should you mention 8MBPs when the consumer is not getting that. Why does orange advertise 21 mbps when consumers will never reach that * Acceptable rebates for lack of service delivery * Penalties for errant ISPs What are your thoughts ? On Wed, Nov 21, 2012 at 4:17 PM, Bernard Kioko <bkioko@bernsoft.com> wrote:
What surprises me and completely leaves me puzzled is that we are talking here and naming a company that has a service and that company has made no effort to clear this out or even to promise some action. Complete silence. Blackout. Soooo....i think we should take this to a step slightly higher to demand action from Zuku. Social media works magic.... If anyone here has the twitter and facebook handles for the CEO of Wananchi, share those here and we shall all demand response that way.
On Wed, Nov 21, 2012 at 3:24 PM, Sham Kanji <shamhad@kanji.ca> wrote:
True, very true, but companies don¹t realize that like a bad ex-wife or ex-husband, you never stop talking about them even when you have a better partner.
I am not a stickler and am in no way insisting that Zuku be my provider, rather that if they have sought my business, please don¹t take me for granted
And my friend, proof is in the pudding, if they are happy to see me go, they should get used to that feeling as surely there will be more who will also get tired of the lack of service and when there are enough dissatisfied customers, the voice or anti-marketing that happens naturally will continue.
I do so love the age of the internet, it¹s a place where rants stay and can keep on staying. So while a company is glad to see you go, they wish they had taken the path of least resistance and resolved the so called irate customer. Which I have to ask, am I irate?
12 th day now, no internet, they first refused to downgrade me, I didn¹t pay, then they told me I can downgrade so I paid, when I paid no service, I send emails almost daily to them, now my money is being used up, no service, no credit (official response from Zuku) so let me ask, am I already not getting divorced? We may still share the same bed, but might as well be in separate beds, and you surely have to ask, who is responsible for that? My rants? Please ley blame where its due, not the customer who is still paying.
Oh, and already being ignored I have save all my communications, megs of it and I can show in great detail the perpetual problems and lack of service, and my bills that are all paid for. I am owed, not the other way.
This is still a democracy, one has the right to deny or grant service if they choose, each one having its own cost or gain.
Sham
From: skunkworks-bounces@lists.my.co.ke [mailto:skunkworks-bounces@lists.my.co.ke] On Behalf Of richard were Sent: November-21-12 2:03 PM To: Skunkworks Mailing List
Subject: Re: [Skunkworks] Zuku Internet
Sir,
All SP will ignore you when you start using the tone and language you want. when you finally divorce, they celebrate!
From: Okechukwu <okechukwu@gmail.com> To: Skunkworks Mailing List <skunkworks@lists.my.co.ke> Sent: Wednesday, November 21, 2012 9:46 AM Subject: Re: [Skunkworks] Zuku Internet
@Rahim, it is your right to rant - if you don't, how will those who have not tested the waters of the service provider make decisions.
@Richard, respect is earned, and when am paying for a service, I can use whichever tone I want. The fact that their is ranting means that we want the service provider to change and give value for money, otherwise we would have taken other services even if they are more expensive.
I choose not to talk about Zuku coz my relationship with them is on the estranged level - this good wife Zuku has turned to be one of them bad ones, so am soon filing for a divorce.
./Ok3ch
On Wed, Nov 21, 2012 at 8:52 AM, Watchman <skunkingrahim@gmail.com> wrote: @Richard Were,
Kindly review my initial mail. I even addressed it to Riyaz, I know he's on the list, he is one of the founding Skunks. I have not written to you in the past and will stress that I believe in my hiatus there has been a growth in the forum, I know there's more members and you are probably one of them. I do not post unless it is important or am working late and want company / help from fellow skunks.
I have had similar issues dealt with on - list with the likes of Larry Madowo on this very list. And the diplomacy you speak of went out the window when the customer care rep I spoke with gave me a story about shared contention. If they were keen on responding, and they have in the past, I would have had a response from them by now. Not everyone else feeling the pinch or not for that matter.
In any case, this is an open forum. We speak our views and keep it free :D
How's your morning @Richard?
Good Morning Skunkville.
W #thewatchmanspoke
On Tue, Nov 20, 2012 at 2:32 PM, Steve Muchai <smuchai@gmail.com> wrote:
On Tue, Nov 20, 2012 at 3:32 PM, richard were <richard.were@yahoo.com> wrote: [....]
Our complains must have or must be expressed in words and in forums seen to be respectful to the service provider.
Expressing displeasure at such places in not respectful to the service providers hence I agree on the need to talk to customer service. I can't believe I'm reading this. Respect my foot!
Most of the complaints you read here are posted after one has tried all channels, pulled out their hair, kicked the cat etc...in frustration. It's a name and shame kind of thing - as a last resort one hopes some skunk who works at $provider will feel embarrassed enough to actually do something about their rant.
Regards, Steve
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