@Haggai, am just adding some info but corrections welcome. The problem as far as I know with KDN on the westlands problem is Unga House and major power outages which was similar to barclays plaza in earlier TKL days. Unga house generator stopped working quite a while back and they still have not done anything about it. A lot of problems being faced by operators are useless and very greedy building owners in this city. That part of westlands is an important fiber ring. I believe TKL ring also runs there ( correction needed ). Buildings problem is a mess because while the owners cannot stop Telkom Kenya from doing its thing, private companies get charged for almost everything. On the issue of Jamii going with Safaricom, I think this decision was more to do with overhead power line fiber. I think KDN's main issue is CS. I hope they get it sorted. :-) Rgds. On Thu, Jul 29, 2010 at 8:45 PM, Haggai Nyang <haggai.nyang@gmail.com> wrote:
More fuel to the fire: And what's with this oft-repeated song about KDN metro fiber going down? At times it's sections of it...westlands being a notorious one - as that's my entry point to the net. No matter how big you are, if your CS sucks you're no good. KDN has almost become a KPLC in some ways - you don't like them but you really have not much wriggle room. I'm not saying this in a bad way, but I've always been wondering how come Jamii (and not KDN) got the deal with Safcom some months back, given KDN's coverage and all. I think that says a lot.
The product and its customer support goes hand in hand!