I couldn’t agree more, venting is a part of the process but as ive stated before, change comes. And only when there are enough people who want or voice that change. Consider this a part of that process. In time, and this is not directed to zuku, competition breads excellence, at this stage in our development, a few companies have become complaisant and monopolistic, its only a matter of time. As far happy customers, its like a relationship, you can only attest to the solidness of your relationship when things are bad, not when they are good. When things are great, it doesn’t count. Ive been in business for 20+ years and if I cant stand behind a product I will stand behind the customer, if I can stand behind the product, the customer will stand behind me. Its always been that way and shall continue to be. For me personally, it’s the principle of the thing, you simply don’t take someone’s money under false pretenses and by this I mean, charge them for services not provided. The quality of service is a hit or miss, some companies are great, some not so great when it comes to customer service. Globally and in general no ISP can guarantee 100% connectivity, there are too many factors. However, consumers can understand and tolerate problems when they know and feel certain that the provider is addressing the issue. When a company is plagued with constant and regular issues and is not willing to be fair, it says something very clear about the companies view of its own customers. Time will tell my friend, and time has a way of dealing with things. I had a thought yesterday, im wondering if the big guys at zuku watch their own channels, assuming they have no internet issues, surely they can see that the tv lineup is full of repeats. Especially the zuku channels. Same movies from last year and they play every month. The English channels show repeats weekly, so what you saw last month and twelve months ago is going to show again this week and maybe twice. Just wondering if its just my attention span, perhaps im meant to forget. Sham From: skunkworks-bounces@lists.my.co.ke [mailto:skunkworks-bounces@lists.my.co.ke] On Behalf Of Odhiambo Washington Sent: November-20-12 10:06 AM To: Skunkworks Mailing List Subject: Re: [Skunkworks] Zuku Internet I personally believe that NOT ALL USERS will ever have the same experience. This is NOT paradise (or hell, if you prefer!) where parameters are statically uniform. You can transpose this across all service providers, and not just ISPs - I mean any service provider - whatever the service. When it comes to ISPs, it can be said that Zuku has assumed notorious proportions of customer neglect. Again, there are happy customers, don't forget! So what is the solution? There is only so much that you can do in pursuit of quality service and running away is not one of them because it does not solve the problem. If the fine print says you get X, then by all means you should get X unless the fine print also had exceptions. If the support guys don't treat you well, you can always escalate the matter to the Client Relations Manager. If the CRM is not able to help solve your problem then, my bro/sis, it's time to either contend with poor service or opt for another better and more expensive option or an inferior one (in terms of your expected speeds) that matches your budget. If you're over-zealous, you may as well report the provider to the regulator. I believe CCK has a unit that can take this up with the provider. PS: It's sad that you all can gang up behind your keyboards/monitors to air your complaints, but cannot physically come together and call a meeting with Zuku's CRM, which is what you guys should be doing in the light of your tribulations! Nkt! ;-) On Tue, Nov 20, 2012 at 9:48 AM, Tusker 21 <tusker212@gmail.com> wrote: I don't know of their experience yet. I'm wondering though if there is any preferred internet service provider that members agree on their service because IMHO i think some people may take up on a service <eg zuku> thinking that they will have it all good and sooner or later they join in the complaining band wagon. R T21 On Tue, Nov 20, 2012 at 9:40 AM, Brian Ngure <brian@pixie.co.ke> wrote: 1. You will never get anywhere with Zuku support. 2. You will never get the actual speeds Zuku advertise. 3. If you push them, they will actually send you anonymous insulting emails (this happened to me). On Tue, Nov 20, 2012 at 8:53 AM, Sham Kanji <shamhad@kanji.ca> wrote: Same problem here, on orange at moment and still paying. In getting to 11 days without reliable service, What good is it to gain the world but loose your soul? Applies here? What happens as they add more subscribers, we get shared down to table scraps. Sham Sent from my iPhone On 2012-11-20, at 7:52 AM, Job Muriuki <muriukin@gmail.com> wrote: Same on their for their zuku biz packages offered on their metro fiber . Ever since they started tripple play, my internet experience has been bad. I gave up on calling their support. On Nov 20, 2012 6:57 AM, <nmuttai@gmail.com> wrote: Same here! I have a Turbo8 package. Called Zuku support only for the guy to give me a lecture on how contention ratios work, of course after the mandatory and pointless "reboot your modem"....bottom line? I should not expect anything more than 50Kbps Rx...note its note even KBps! On a Turbo8? Really? Kwani what is the contention here? I gave up at that point. Sent from my BlackBerry® -----Original Message----- From: Watchman <skunkingrahim@gmail.com> Sender: skunkworks-bounces@lists.my.co.ke Date: Mon, 19 Nov 2012 22:35:50 To: Skunkworks Forum<skunkworks@lists.my.co.ke> Reply-To: Skunkworks Mailing List <skunkworks@lists.my.co.ke> Subject: [Skunkworks] Zuku Internet _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24 <http://my.co.ke/phpbb/viewtopic.php?f=24&t=94> &t=94 ------------ Other services @ http://my.co.ke _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24 <http://my.co.ke/phpbb/viewtopic.php?f=24&t=94> &t=94 ------------ Other services @ http://my.co.ke _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24 <http://my.co.ke/phpbb/viewtopic.php?f=24&t=94> &t=94 ------------ Other services @ http://my.co.ke _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24 <http://my.co.ke/phpbb/viewtopic.php?f=24&t=94> &t=94 ------------ Other services @ http://my.co.ke -- Regards Brian Ngure _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24 <http://my.co.ke/phpbb/viewtopic.php?f=24&t=94> &t=94 ------------ Other services @ http://my.co.ke _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24 <http://my.co.ke/phpbb/viewtopic.php?f=24&t=94> &t=94 ------------ Other services @ http://my.co.ke -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ I can't hear you -- I'm using the scrambler.