Now we are talking. That website is long overdue! On 21/05/2009, Jamal Mohamed <jamal.worx@gmail.com> wrote:
I'll stick with Odhiambo, what's happened to Paul, no replies...LOL.Although we have to be serious about that website that deals with these grievances, not only for skunkers but for all wounded kenyans.
On Thu, May 21, 2009 at 2:29 PM, Solomon Mburu <solo.mburu@gmail.com> wrote:
@Job, if the services you need from your provider, then you just call it quits with them. But clinging to their services then complain for no assistance is unfair.The reason I remain loyal to the telco is the customer care reps who make a follow-up on my case to the point of calling despite my irritation. Within a short time, my issue gets sorted. The moral, customer care is the link between the company and the subscribers. My opinion on an open forum comes in as a result of lies from the CCRs, who are probably inexperienced in my arguments when I call them.
On 21/05/2009, Gakuru Alex <alexgakuru.lists@gmail.com> wrote:
On Thu, May 21, 2009 at 7:20 AM, Joram Mwinamo <joram.mwinamo@gmail.com> wrote:
We need more forums to expose bad service. Sunny Bindra has a book on customer service that says we as kenyans are so used to taking crap that we are even nice when we call to complain and plead to get service that we are paying for. Its time the power reverts to the consumer who pays for services they are being overcharged for while the executives of these companies ride around in big cars and pay attention to big clients
You capture it very well _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke Other lists ------------- Skunkworks announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
-- Solomon Mburu P.O. Box 19343 - 00202 Nairobi Cell: (+254-0) 735 431041
Man is a gregarious animal and enjoys agreement as cows will graze all the same way to the side of a hill!
AND
It is better to die in dignity than in the ignomity of ambiguous generosity! _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke Other lists ------------- Skunkworks announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
-- Solomon Mburu P.O. Box 19343 - 00202 Nairobi Cell: (+254-0) 735 431041 Man is a gregarious animal and enjoys agreement as cows will graze all the same way to the side of a hill! AND It is better to die in dignity than in the ignomity of ambiguous generosity!