On Sat, Sep 18, 2010 at 2:05 PM, FREDRICK OGUTU <fredkitenda@gmail.com> wrote:

SAFARICOM CAN NOT EXPLAIN HOW MY MONEY DISAPEARED FROM MY MPESA AND WITHDRAWN TO ANOTHER PERSON.

I had 6834/= in my mpesa account by 4th September,2010 the followind day which was on Sunday 5th i found i had 69/= balance. No mpesa message telling me money has been transfered and to make it worse i had my phone throughout secondly,when i went to complain in their branch in sarit they did not give me their attention,just telling me to pay 500/= for mpesa statement and report to police,going to police they cant understand how this can happen.And that money is lost that way.SAF people can see details of the guy who withdrew my money in their machine and they cant follow it up,so we be aware,of mpesa banking.

Hi Fredrick,

If I were you, I'd talk to MJ about this. He's quite responsive, understanding, more than those tired-and-heavy-footed folks at Customer Care.
You really don't need to take this to the Police. They need to do it themselves and they have all the data. You don't need this data. It's for them and the Police to deal with. Safaricom have the full audit trail of how your money moved.