Nothing strange about that. When you design and host a website, the security of the apps you use should be your responsibility, I believe. The hosting provider just gives you the space and cannot audit all the code you use on your website. I believe the hosting provider only needs to ensure the general security of the server OS, the web apps, the database, etc - but that doesn't stop a n00b from using some CMS whose security model they don't understand, which can also lead to the whose server being compromised.
So I'd talk of safaricom separately and just say the website xxxx.whatever has been defaced/compromised/whatever-word-here.
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Best regards,
Odhiambo WASHINGTON,
Nairobi,KE
+254733744121/+254722743223
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I can't hear you -- I'm using the scrambler.