I think that when it comes to customer support, stores@xyz.com<mailto:stores@xyz.com> is better because there may be a pool of agents any of whom will pick the request. A targeted request to first.second@xyz.com<mailto:first.second@xyz.com> may take long to be looked into as the person may be on vacation, sick or perhaps even resigned. Sent from Mail<https://go.microsoft.com/fwlink/?LinkId=550986> for Windows 10 From: Odhiambo Washington via skunkworks<mailto:skunkworks@lists.my.co.ke> Sent: Friday, October 14, 2016 3:52 PM To: Patrick Mathenge<mailto:kabiromathenge@gmail.com>; Skunkworks Mailing List<mailto:skunkworks@lists.my.co.ke> Subject: Re: [Skunkworks] Function Vs Personalised email addreses In an organization, staff come and go. For smooth transition when a staff leaves for greener pastures in Murang'a, it is easier to use designation-based e-mail addresses. However, for personalized handling (say of external customers) first.second@xyz.com<mailto:first.second@xyz.com> seems comforting, but in a service industry, when first.second leaves, they're likely to leave with your clients, if they liked him/her! Actually, I see not much advantage in either of the two :-) On 14 October 2016 at 15:32, Patrick Mathenge via skunkworks <skunkworks@lists.my.co.ke<mailto:skunkworks@lists.my.co.ke>> wrote: Hi All, I would kindly wish to get your opinions regarding the subject. Why would an organization opt for email addresses like stores@xyz.com<mailto:stores@xyz.com> as opposed to first.second@xyz.com<mailto:first.second@xyz.com>? what are the pros and cons of using either? Regards, Patrick _______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke<mailto:skunkworks@lists.my.co.ke> ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254 7 3200 0004/+254 7 2274 3223 "Oh, the cruft."