On Wed, May 20, 2009 at 8:26 PM, aki <aki275@googlemail.com> wrote:
Wash, service and support is everything for the tech sector. Im currently building up an online customer sales and support centre for chekelea.com with online ticketing an full LIVE support and LIVE sales direct from the website store. the front end of system is pretty straight forward and allows client to track via email, http links, knowledgebase and announcements while backend is full report based which allows real time reports and tracking of tickets etc by administrators or co-ordinators of sales/service depts/centres. I think the main problem of most service providers is lack of proper implementation of CSM systems that provide real time reporting and follow through. I should have the system operational by next week and will request testing if anyone has a few moments to spare. At a later stage, the CSM system will be available commercially. ( on linux platform ) .
And hopefully shortly chekela.com will change how things are done via its web store. Direct LIVE between its clients and prospects for sales and support issues or OFFLINE ticketing for both.
Aki, Count me me for testing and feedback! -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ "Clothes make the man. Naked people have little or no influence on society." -- Mark Twain