The can trace the money, but in order to prevent you from directly confronting the con-men (who might be armed and dangerous), they require you approach them via the police.

 

On Tue, Sep 7, 2010 at 6:29 AM, Alvin Jason Ochieng <ajochola@gmail.com> wrote:
Jangita,

Visit their offices and make a Formal Complaint .

On Mon, Sep 6, 2010 at 6:42 PM, Jangita <jangita@jangita.com> wrote:
> On 06/09/2010 5:09 p, FREDRICK OGUTU wrote:
>>
>> _*NEVER TRUST SAFARICOM WITH MPESA AGAIN
>>
>> *_*On saturday my money in MPESA that was 6,834 just dissapeared when i
>> called MPESA customer care they told me that there are conmen who do
>> such with a word of promotion.the surprise is ,that i did not send money
>> but just realized that my money in not there when i wanted to top up.So
>> safaricom guys are not concerned,coz i just wanted to trace the culprit
>> and they have all his details and phone number.they are telling me
>> that,they can not do such job,just imagine ur bank telling u that they
>> cant trace money LOST IN THE ACCOUNT.IM <http://ACCOUNT.IM>
>> Disapointed.HOW CAN THEY ALOW CONMEN TO OPERATE THEIR MPESA SERVICES.*_*
>> *_
>>
> Seems like SIM cloning; did you "loose network" at some point in time? what
> was the last MPESA agent you visited?
>
> --
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