Wash,

Weighing options available. I was awat for a week and Wakubwa could not access mail for a week..... even after 4 techies later... anyway thanks guys !

On 9 Dec 2014 16:41, "Odhiambo Washington" <odhiambo@gmail.com> wrote:
Alvin,

If it may help, I can give the contacts of some senior engineers at AK.

However, I am very surprised with that experience. Their CS , unless things have changed since the merger, have always been top notch.

I think your thinking of leaving AK is premature. Mistakes are rectifiable.

On 9 December 2014 at 16:12, Alvin Jason Ochieng <ajochola@gmail.com> wrote:
Wash,

Those Account Managers are of no help ! I tweeted like mad till a director noticed.

Then I got help but am looking at the two options this week.... Deep Pockets not at all

but James has a point that Merger has brought issues !!

Regards,

Alvin

On Tue, Dec 9, 2014 at 4:05 PM, Odhiambo Washington <odhiambo@gmail.com> wrote:
Hi Alvin,

I have very good experience with AK Corporate Internet services.

Maybe you should raise this issue with your Account Manager. 

Access Kenya is one of the most efficient ISPs. The prices are however up there!

As Michael asks, perhaps there is an issue somewhere along the last mile.

Your next option after AK will be JTL or QB given your deep pockets:)

On 9 December 2014 at 15:10, Alvin Jason Ochieng <ajochola@gmail.com> wrote:
Hello Skunk (ettes)

Is anyone else suffering poor Internet services from the above?

The CS Team are sickening to say the least to deal with.

Where do they employ these guys from?

**Annoyed Client**

Anyone with options on more effocient ISP / s ?

Alvin Ochola



--
Best regards,
Odhiambo WASHINGTON,
Nairobi,KE
+254733744121/+254722743223
"I can't hear you -- I'm using the scrambler."



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--
Best regards,
Odhiambo WASHINGTON,
Nairobi,KE
+254733744121/+254722743223
"I can't hear you -- I'm using the scrambler."