Ok, I will do that.

Apparently they cannot sell any license until you give full device and customer details (customer name and location), which I find not very business like, even if well intended but it doesn't make much sense for me to look for a software for a device bought legally and then you have to dig up details about the client.

On Tue, Oct 2, 2018 at 2:30 PM Odhiambo Washington <odhiambo@gmail.com> wrote:

What is so bureaucratic about the process?

Why can't you just contact the manufacturer and tell them you are stuck with the bureaucracy of the local distributor??

On Tue, 2 Oct 2018 at 13:46, Ken MAK'Ombettes via skunkworks <skunkworks@lists.my.co.ke> wrote:
Hi guys.
Anyone here who has interacted with the subject firewall device and knows how to go about renewing license.
I have been dealing with the local license distributor known as WESTCON and the seem to have a very bureaucratic sales process.

Regards;
Ken

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Best regards,
Odhiambo WASHINGTON,
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+254 7 3200 0004/+254 7 2274 3223
"Oh, the cruft."